Asylum Seeker Engagement and Connection Practitioner QPASTT


Role Title:  Asylum Seeker Engagement and Connection Practitioner

Team:  Moringa Counselling Services (Asylum Seeker) Team

Location:  Based in Brisbane (Woolloongabba) office with travel to other locations as required

Level: Level 5 Social, Community, Home Care and Disability Services Industry Award ($88,762-$92,773 pro-rata + leave loading and superannuation). Salary sacrificing available.
Reports to:  Moringa Counselling Services (Asylum Seeker)  Team Leader

Contract:  Full-time (negotiable to 0.8 FTE),Ongoing pending successful probation. Occasional out of hours work will be required.

Our Vision 

Healing the past, nurturing the future. 

Our vision is for refugee survivors of persecution to live lives liberated from the harms of torture, trauma and human rights injustice. We exist to nurture meaningful futures by assisting refugee survivors to heal, belong and thrive in our community. 


Our Values


We care. 




In all our work, survivors of torture and trauma come first.


We believe in meaningful futures.



We are committed to healing being a journey of growth across mind, body and spirit.


We don’t give up. 




We understand that healing requires time, patience and courage for individuals, families and communities. 


We believe that to heal and belong are human rights. 


We collaborate to build opportunities so that survivors of torture and trauma can belong and thrive in our community.


Role Purpose

The primary purpose of this role is to provide a responsive and welcoming initial contact and assessment of individuals and families seeking asylum who have been referred to QPASTT.  This includes providing brief interventions that optimise their mental health and well-being. QPASTT provides a range of trauma recovery interventions designed to deliver meaningful trauma recovery outcomes for clients and communities from refugee backgrounds to heal, belong and thrive in our community with a sense of justice.



We are looking for a Asylum Seeker Engagement and Connection Practitioner who is passionate about supporting refugees and asylum seekers recovery from trauma, healing and thriving.

You will be compassionate and courageous in finding ways to engage and empower marginalised children, youth, adults and family systems.

We are looking for someone who has the ability to create a welcoming, culturally safe and engaging atmosphere to be able to build rapport and able to appropriately assess the client and their family’s recovery goals.

We value creativity, adaptability and the ability to keep up to date with fast changing social trends and intervention opportunities in the context of a busy team.

You will be committed to providing brief assessment and intervention to re-engaged and new clients of QPASTT, identifying an appropriate intervention tailored to their presenting needs and goals.



  1. Review and respond to referrals from a trauma informed and culturally sensitive framework, including provision of welcome and first point of contact for clients in various locations (including in-office, phone, schools, TAFE and other outreach locations):
  • conducting initial brief trauma-informed psycho-social assessment;
  • establishing expectations of service provision;
  • conducting psycho-education and/ or development of a wellbeing plan to enhance coping capacity of clients;
  • determining eligibility for, and prioritisation of service provision;
  • identifying initial therapeutic recovery goals;
  • short-term client advocacy to address identified barriers of social determinants to health;
  • liaising with referrers and stakeholders;
  • responding to identified risks, including collaborative referral to key stakeholders for clients with high risk and/or complex presentations. 

2. Provision of brief intervention to clients who are assessed as requiring        short-term support or low to medium psycho-social needs;
3. Identify emerging trends and key themes within communities;
4. Collaboration with Moringa Counselling Services Team Leader and Team members to maintain relationships with key external stakeholders;
5. Provide psycho-education in individual and group settings;
6. Document and record all client information required to maintain a comprehensive client record in Nero (QPASTT client management system);
7. Prepare appropriate referrals, documentation and reports for client advocacy purposes;
8. Book relevant resources (e.g. rooms, cars, interpreters) to facilitate the provision of services in an effective and efficient manner;
9. Participate in the duty roster;
10. Contribute to the management of client risk;
11. Participate as required in broader QPASTT activities such as Family Fun Day, provision of training, school holiday activities;
12. Attend and participate in all agency activities that meet QPASTT’s organisational and professional development requirements. These include staff, team and agency meetings, professional development sessions, supervision and debriefing;
13. Support research and evaluation initiatives of the organisation.


  1. Minimum Bachelor degree level qualifications in Social Work, Psychology, Counselling, Occupational Therapy or related area of expertise;
  2. Experience working with young people;
  3. Understanding of the impacts of trauma and unfair systems;
  4. Ability to respond to needs of young people, their families and communities;
  5. Experience in providing short-term counselling interventions, therapeutic goal setting and an understanding of the counselling process;
  6. A strong understanding of QPASTT services and the sector;
  7. Demonstrated professionalism within the workplace, including ethical decision making and exhibiting reliability and initiative;
  8. Ability to work autonomously and as a member of a multidisciplinary team;
  9. Sound stakeholder relationship and liaison skills, particularly with referral agencies and community members;
  10. High level of communication and interpersonal skills, including written and oral, consultation, negotiation, advocacy, presentation and liaison;
  11. Desirable – active involvement in community or advocacy groups;
  12. Desirable – event and project management skills.


Conditions of Employment
1. Current Positive Notice Blue Card and provision of an annual federal police check;
2. Current Queensland C Class driver’s licence;
3. Proof of COVID-19 Vaccination or an exemption certificate from Queensland Health authorised personnel;
4. Flexibility to work out of standard hours. Occasional travel to other QPASTT offices;
5. The period of probation will be six months.

Application Process
To apply, please submit the following documents:

1. A cover letter detailing why you would like to work with QPASTT and how you meet the character requirements of the role;
2. Your resume detailing professional experience and education;
3. A brief response (no more than 2 pages) to the responsibilities and requirements of the role.

The final date to apply is by 9am on 25th July 2022.  Please email your application to [email protected]

Should you wish to talk with someone about this position, please contact Jo-Ann Cochran, Moringa Counselling Services (Asylum Seekers) Team Leader on (07) 3391 6677 (Monday to Friday) or jo-ann [email protected].


Job Salary

$88,762 - $92,773

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