Case Manager Safe Start Relationships Australia South Australia



  • Full Time Position (Up to 76 fortnightly hours). Fixed Term Contract Ending 30 June 2025.
  • $83, 275 + Super + Salary Packaging* (to increase your take home pay).
  • Located in Hindmarsh.


You’re welcome at RASA

Our belief in the transformative power of relationships lies at the heart of everything we do. You will be joining an inclusive, supportive and welcoming culture. Relationships Australia South Australia (RASA) Values are Diversity, Respect, Belonging and Learning and this is reflected in the way we work and treat each other. Our teams embrace people from a wide range of cultures, backgrounds, beliefs, sexual and gender identities. We understand that your relationships are important, so we believe in being flexible, where possible, to support you to balance your work and personal commitments.


Who we are looking for

RASA is seeking a skilled Case Manager to join our team. In this role, you will directly support families by providing high quality therapeutic case management services and implementing restorative practices. Your focus will be on addressing child protection concerns for unborn babies and infants within the kinship system. Additionally, you’ll play a crucial role in facilitating communication between the family and community-based services. If you have experience in case management and are passionate about making a positive impact, we encourage you to apply. Join RASA in our mission to support families and promote child well-being.

To be successful in this role you will need:

  • Knowledge and understanding of child development, the impact of trauma on children and parenting caused by violence, abuse and neglect, along with factors of alcohol and substance misuse and mental health challenges.  
  • Implementing Restorative Practice, Signs of Safety and Attachment theory in therapeutic case management. 
  • Tertiary qualifications (AQF level 7) in social work, psychology, occupational therapy, developmental education, counselling or youth work, or a Diploma (AQF Level 5) with equivalent experience in a one of the aforementioned fields.
  • Experience working with infants, children and parents dealing with the impact of trauma caused by violence, abuse and neglect, and co-morbid factors of alcohol and substance misuse, mental health challenges.
  • Experience in assessment, risk screening, case planning and review.
  • Experience in collaborative case management and effective interagency liaison.
  • Experience in delivering services to children and families at risk of entering the child protection system.
  • Experience in providing collaborative case management and working with interagency networks supporting children and families at risk.
  • Experience working with families with infants and young children including families from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds.

It would be a bonus if you have:

  • Further qualifications in Case Management, Social Work, Psychology, Peri Natal Mental Health or related disciplines.
  • Experience in program development, client outcomes monitoring and reporting.


What you will be doing

  • Engage families using proactive face-to-face strategies, including ‘high support high challenge’ approaches, cold calling, and unannounced home visits.
  • Share child protection concerns and follow ISG protocols for information sharing.
  • Provide timely case management activities for families, working intensively for a 6-8 month timeframe with each family.
  • Manage a case load of 8-10 high-risk, complex cases, providing four hours of support per week per family, gradually stepping down until closure or handover to the next lead agency.
  • Use evidence-based practices and validated tools, guided by Signs of Safety and Restorative Practice principles, to assess and support family and individual challenges.
  • Establish interagency collaboration for each new family referred to the Safe Start program, conducting regular client service reviews.
  • Contribute to the efficient functioning of Safe Start through the use of client information systems and technologies.
  • Support service compliance in monitoring and reviewing service delivery data for quality outcomes and efficient use of funding.
  • Follow directions provided by the Safe Start Service and Practice Lead in responding to complex clients and managing high-risk escalations.


For more information you can read the full Position Description.


If this role is what you are looking for, we’d love to hear from you.

Enquiries: Any enquiries can be addressed to Sandie Hocking on 08 8245 8100. 


Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer

Please note that the services provided at RASA sites mean that our employees need to follow some specific requirements:

  • A satisfactory DHS Working with Children Check
  • A satisfactory National Criminal History Check
  • Have had the three TGA approved and recognised COVID vaccine doses and provide the certificate. If you can’t comply, you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances.


*How Salary Packaging can increase your take home pay

Salary packing is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary Packaging can increase your take home salary by creating tax free earnings. In effect, $15,899 of your wage can be paid tax free in each fringe benefit tax year. This ‘tax free’ amount is in addition to the tax-free threshold of $18,200 for income.

Follow the link to the Salary Packaging information provided by AccessPay, our chosen provider, to find out more.


About RASA

Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities. To find out more about RASA go to



Relationships Australia South Australia

Job Salary