Clinical Intake Coordinator Australian Childhood Trauma Group


Hours: FULL TIME/PART TIME (0.7FTE minimum) Location: FITZROY Reports to:  CEO 


  • Flexible working arrangements including part time and working from home.  
  • Regular clinical supervision and professional development budget for staff. 
  • A welcoming and supportive team of clinicians.  
  • Salary commensurate with skills and experience.   

The Organisation: 

Australian Childhood Trauma Group specialises in childhood trauma and attachment. We provide therapeutic support services to government and non-government agencies, schools and individuals.  


We are committed to being a child safe organisation and take child protection seriously. As an employee of the Australian Childhood Trauma Group you are required to meet the behaviour standards outlined in our Child Safety Code of Conduct. If you are successful you will receive a copy of this code as part of your induction. You may request to view the code prior to being interviewed for this position. 


The ACT Group acknowledges Aboriginal and Torres Strait Islanders, as the traditional custodian of this land. We pay our respects to their elders, past and present, and their children and young people who are destined to be the leaders of the future. We acknowledge their culture and history, and their commitment to raising safe and strong children 


Our vision is a world where the risk of complex trauma is eliminated, and survivors have access to effective services without prejudice. 


Our values:  





 Academic qualifications and requirements  


Relevant tertiary qualifications in Mental Health Nursing, Occupational Therapy, Social Work or Psychology and the relevant registration. 

High levels of emotional intelligence and the ability to engage and work independently, as part of a multidisciplinary team and with other stakeholders 

Ability to embrace new programs and be flexible and adaptive 

Hold a valid Working with Children Check at all times and undergo Criminal Records Checks as required.  

NDIS Worker Screening Check 



Current Driver’s Licence.  

Travel and conduct outreach work in schools, family homes and other community settings, as required.   

Ability to work outside of normal business hours, including interstate travel.  

Medicare provider number.   


Work experience and skills  


Experience working with people who have experienced trauma, disability and or mental illness, (minimum 2 years) across a broad range of acuity, including delivering brief psychological support /interventions if necessary.  

Experience in an intake role that incorporated client liaison, education, advocacy, assessment and support or similar. 

Ability to develop quotations for service activity and utilisation of ACT Group fee structure and the NDIS funding model 

Robust understanding of systemic interventions 

Critical thinking and analytical skills 

Excellent written and verbal communication skills 

Proactive problem-solving skills.   

Excellent computer skills including all Microsoft office applications.  



Training, group facilitation experience 

Understanding of trauma-informed practice and the effects of complex trauma 

Formal report writing skills 


Responsibilities and duties  

Responsibility 1 – Clinical Services   

Maintain a commitment to child safety and wellbeing, including adhering to the ACT Group’s Code of Conduct and Child Safety standards in all areas of work with the ACT Group. 

Coordinating centralised intake/triage via telephone, and online, and liaising with all referral stakeholders. 

Development of quotations for service activity across all relevant intakes, especially NDIS and other statutory services. 

Support the allocation of referrals as per ACTG program guidelines 

Provide counselling support to ACTG waitlist/other clients 

Accurate data entry for all intake systems at ACTG and service delivery timeframes 

Provide therapeutic support services to children, young people, families and adults 

Feedback sessions with parents/carers/case workers/guardians, school staff, etc.  

Keep appropriate client notes in a professional manner and at the standard of the appropriate professional association 

Keep up to date with legal requirements for professional registration  

Maintain the highest levels of confidentiality in all matters   

Report writing, documentation and billing related to clinical services or assessment  

Maintain strict adherence to Practice Framework and Clinical Guidelines 


Responsibility 2 – Projects  

Oversee and/or participate in specific clinical projects as required  


Responsibility 3 – Other    

Administration – documentation and time management.  

Other tasks and projects as required, as skills/ experience, develop, which may include developing and conducting training.  

Attend and carry out individual and group clinical supervision  


In compliance with our standards for Child Safety you are also required to: 

Provide a welcoming and safe environment for children and young people. 

Promote the safety and wellbeing of children and young people to whom we provide services. 

Ensure that your interactions with children and young people are positive and safe. 

Provide adequate care and supervision of children and young people in your charge. 

Act as a positive role model for children and young people. 

Report any suspicions, concerns, allegations or disclosures of alleged abuse to management. 

Maintain valid ‘working with children’ documentation. 

Undergo periodic ‘national criminal history record’ checks. 

Report to management any criminal charges or convictions you receive prior to and during the course of your employment/volunteering that may indicate a possible risk to children and young people. 


You will work for an organisation committed to continuous improvement and transformation for the better, for our staff, clients and community.  

 A full position description can be found on our website:


How to Apply 

To apply for this role, please select the ‘Apply Now’ button below. Please include a copy of your current CV, along with a cover letter outlining you experience and why you think you would be right for this role. 


Applications without a cover letter may not be taken into consideration.  

We are keen to fill the role as soon as possible and applicants may be invited to interview before the application closing date. If you are interested in the role, we encourage you to please apply as soon as possible.  


For more information about the role please email [email protected]



Australian Childhood Trauma Group

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