CRSW / PSW – Eastern Melbourne Psychosocial Service – Boronia Neami National Limited


Full citizenship for all people living with a mental illness in Australian society

About the Role

  • Full Time Position – Maximum Term Contract until 09 May 2023
    • Community Rehabilitation Support Worker (CRSW)
    • Peer Support Worker (PSW)
  • Part Time Position – Maximum Term Contract until 13 June 2023
    • Community Rehabilitation Support Worker (CRSW)
    • Peer Support Worker (PSW)
  • CSD Level 2 from $64,363.34 – $69,031 p.a (pro rata) + super + salary packaging + employee benefits!
  • Based in Boronia, could include travel to Northern/Eastern Region either at Thomastown, Glen Waverley or Fairfield


Psychosocial Support Service (PSS)

The purpose of PSS is to provide non-clinical community-based support for people with severe mental Illness and associated reduced psychosocial functional capacity who are not currently supported by the NDIS, or have been found ineligible”.

  • Provide flexible recovery orientated 1:1 support to consumers
  • Design and facilitate group programs
  • Provide support to consumers wanting to apply or reapply for NDIS


Community Rehabilitation and Support Workers (CRSW) provide a range of rehabilitation and support to consumers, tailored to meet their individual needs. You will work closely with clinical case managers and other community partner organisations in order to deliver the best possible comprehensive service to consumers. Community Rehabilitation and Support Workers at Neami National function within a collaborative team approach and are supported by regular opportunities to reflect upon their practice and access comprehensive training and development.

Peer Support Workers (PSW) are integral members of the team and draw on their lived experience of recovery from mental illness, to instill confidence and hope in others about the journey of recovery. You must have a lived experience of your own mental illness and a rich understanding of your own processes of recovery. You must be willing to purposefully use your own story to help others further their own understanding of recovery.

Core duties

  • Engage consumers and develop trusting and professional relationships
  • Intensive case management support to people
  • Referral and linkage to relevant support services
  • Secondary Consultation
  • Collect, collate and maintain data on consumer contact

What will you bring to the role?

  • Experience in working with people with a psychiatric disability and complex presentations
  • Lived experience of mental illness and demonstrated experience of recovery (if applying for PSW)
  • Extensive experience in working with homelessness
  • A clear ability to work within and to develop strong collaborative relationships
  • Extensive experience and the ability to engage consumers and carers in a positive manner
  • The ability to set and maintain clear professional boundaries
  • A commitment to consumers’ rights and to consumers’ active participation in planning their service
  • Excellent written and verbal communication skills
  • Knowledge of the recovery model
  • Computer skills

Mandatory requirements:

  • Current Working with Children Check
  • Australian Working Rights
  • A Disability Worker Exclusion Scheme (DWES) Check will be undertaken prior to commencement
  • Police check (refer to PD) – disclosable outcomes considered
  • Drivers licence
  • Personal Vehicle available for business use, if required


About Neami National

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

In our most recent Staff Engagement Survey, 89% of our Staff recommend Neami as a great place to work, with 87% of staff proud to say they work for Neami.

We acknowledge Aboriginal and/or Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on and pay our respects to Elders past, present and emerging. We recognise that their sovereignty was never ceded. Neami National is committed to cultivating inclusive environments for staff, consumers and carers. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities. We are an environmentally conscious organisation.

Incentives include:

  • Diverse and inclusive organisation
  • Induction and extensive Learning and Development Program
  • Regular Practice Development sessions and coaching with your supervisor
  • Salary Packaging providing tax benefits available for living and entertainment expenses
  • Excellent conditions including paid parental leave, a monthly accrued day off (If Full Time), generous long service leave, wellness and gratis leave
  • Employee Assistance Program (EAP)

How to apply:


The terms and conditions of the role are listed in the Community Rehabilitation Support Worker (CRSW) Position Description and Peer Support Worker (PSW) Position Description. If you have any further questions not addressed in the advertising words or position description please contact:

Scott Nelson: 0402 807 692

Emma Storen: 0434 256 322


Closing Date: Sunday 03 July 2022

No recruitment agencies candidates need apply

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged.


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Neami National Limited

Job Salary

64k - 69k p.a pro rata + super + salary packaging

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