DFV Practitioner Access Community Services Limited


  • Based in Logan, QLD
  • Full Time – Fixed term Contract until 30 June 2023
  • Competitive salary for the right candidate plus Salary Packaging Options!

Do you want to work with a leading purpose driven, community-based organisation?

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role and Team

In this vital role, within our DFV 99 Steps program, you will provide counselling, case management support, information, advocacy and referral services to women and children from culturally and linguistically diverse communities, who are impacted by domestic and family violence.

This will include intake and assessment, safety planning, crisis counselling, case management, the provision of information and referral to other services and court assistance for domestic and family violence matters. The services that you provide may include the provision of information and referral for perpetrators of domestic violence.

As a team we work closely and collaboratively with staff and programs across the organisation as well as with service providers within the broader community.

99 Steps is a member of the Logan/Beenleigh Integrated Services Response and all staff participate in relevant information sharing and utilise established referral pathways.

The DFV Practitioner will work within the Practice Principles, Standards and Guidance for Domestic and Family Violence Services.

Key Responsibilities include;

  • Responding appropriately to clients who are experiencing complexities and crises relating to DFV.
  • Performing special duties as directed by the Executive Manager or Service Delivery Manager, e.g. facilitate domestic violence information groups as required, assist with community development and liaison, represent agency on public committees, give presentations to community groups etc.
  • The preparation and collating of program reports as directed by Service Manager DFV
  • Capturing data and evidence to support client satisfaction
  • Respond in a timely manner to complaints received by the organisation in relation to practice matters
  • Participate in regular team meetings, communicate with different teams and provide DFV information within the organisation
  • Ensure that work is performed at a high standard of professionalism, efficiency, effectiveness, and accuracy: that timeframes are met; and that data integrity and security are maintained at all times;
  • Work in collaboration with other local agencies who contribute to preventing and responding to DFV

Essential Criteria

  • A degree in Social Work or Human Services plus experience working in the human services sector
  • Demonstrated knowledge and skills in working cross culturally
  • Well-developed interpersonal and communication skills
  • Knowledge of issues facing families who have arrived as refugees
  • Working knowledge of the Domestic & Family Violence Protection Act 2012 and knowledge of court and legislative proceedings as they relate to the Act
  • Knowledge and understanding of the multicultural services sector including relevant government policies and programs and services

About Us

Access Community Services Limited (part of the SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

  • Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
  • Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
  • Access to in-house training and learning opportunities for professional development and growth.
  • Access to our inhouse wellbeing programs
  • Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest in this role specifically, your working style and why you feel we should recruit you.

SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.

Applications close Monday 18 July 2022

Should you require further information about the role please contact [email protected]

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks.

Should you require adjustments please email us at [email protected] or call Nicola on 0421 646498



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