EL1 Senior Clinicians/Complex Case Managers Drake International


About our client

Our client is a department of the Australian Government dedicated to providing support, services and information for veterans and their families, focussing on supporting clients with counselling and resources to help monitor and manage their wellbeing. This can include urgent crisis help and support, free mental health care, managing PTSD and assistance dogs.

The Position

Senior Clinicians are responsible for supporting the provision of high quality, veteran-centric, trauma informed case management practice by all Client Support Program team members. A key purpose of the role is to manage a case load of complex clients and to provide support and advice as required to Complex Case Managers.


  • Contract for up to 2 years
  • Fulltime hours
  • Supportive work environment
  • Work from home and in the office

Qualifications & Skills


  • Tertiary qualifications (Bachelor’s degree or higher) in a relevant health field including Nursing, Psychology, Occupational Therapy, or Social Work,
  • At least 5 years of experience working as a senior case manager, or equivalent senior role.
  • Extensive experience working within a mental health or community case management setting, including working with people who present with complex mental health conditions.
  • Experience in coordinating and assisting in the management of a caseload of complex and potentially at-risk clients in community mental health teams.
  • Excellent written and oral communication skills, including capacity to liaise with and develop productive relationships with other organisations. This also includes proficiency in the use of IT systems including Microsoft Office.
  • Experience and interest in triage, assessment, and case management via telephone.
  • Demonstrated commitment to ongoing professional development.
  • Current Police Check, or ability to obtain one.

Highly Desirable

  • Registration with the Australian Health Practitioners Registration Agency (AHPRA), or eligibly for registration with the Australian Association of Social Workers (AASW).


  • Experience in working with military or veteran mental health services.
  • Expertise in supporting clients experiencing the impacts of substance abuse, mood, and anxiety disorders (including PTSD).
  • Experience with and understanding of the principles of Trauma Informed Care.
  • Experience in provision of reflective practice supervision.
  • Experience working with clients with challenging behavioural presentations.
  • People with lived experience of disability, Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds are strongly encouraged to apply.


  • Provide an escalation point for clients at serious risk of harm to self or others.
  • Provide specialised case management and/or clinical expertise and advice to support and enhance the work of the Complex Case Managers.
  • Manage a limited case load of highly complex clients.
  • Undertake Complex Case reviews with staff across the branch, utilising professional expertise to make sound recommendations for case management, escalation, or closure.
  • Be available for consultation across the Branch to provide input and expertise to inform the management of and response to urgent client escalations.
  • Undertake a range of client assessments including intake assessments and risk assessments.
  • Provide Reflective Practice Supervision

Please submit your current resume indicating relevant experience against the criteria set out in the advert in a word document format.

Drake International is Australia’s most trusted name in Human Resource Management and we are the partner of choice for Contract Staffing and Recruitment. Our Client Portfolio is diverse, and we hold strong partnerships with many organisations of varying sizes globally.

For more jobs like this, go to the Drake International website at www.au.drakeintl.com



Drake International

Employment Type


Job Salary

$70.00 - $80.00 p.h.

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