About Us

Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services.  We believe healthy relationships are essential for the well-being of children, families and communities.  We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. Find out more about our values, benefits and employee experience by watching this video!

About the Role

We are currently seeking applications for multiple permanent full-time Family Relationship Advisor working within our Family Relationships Advice Line (FRAL) Contact Centre working from home and in office at Eight Mile Plains venue.

The purpose of this role is to provide a high standard of information, advice and referrals to customers of the Family Relationships Advice Line (FRAL) Contact Centre.

The key responsibilities of this position include:

• Provide clients with a responsive service that displays an understanding of the problems they are encountering
• In accordance with protocols, conduct an assessment of the clients’ needs in order to provide information, advice and appropriate referrals
• Attend to and manage crisis calls in an appropriate manner and where relevant, refer clients to other services
• Maintain confidentiality and duty of care, including identification and assessment of domestic and family violence, child safety, threat of harm to self or others, and other risk factors; and take appropriate steps as required by organisational policy and procedure

Work days/hours will be negotiated with the successful applicant, however please note that the position holder will be required to work shifts that include overnight and weekends from home after successful completion of appropriate training. Position holders will also be required to work an evening shift (finishing between 8pm and 10pm) up to at least once a week, with some flexibility needed in order to meet business requirements.

About You

To be successful in this position, you will have:

• An undergraduate qualification in Social or Behavioural Sciences
• Experience in an incoming call centre environment or in customer service with ability in identifying client needs, assessing for risks and developing strategies to meet those needs
• Knowledge of issues specific to parents who may be separating or divorcing.
• Theoretical knowledge of domestic and family violence, specifically social justice, social constructionist systems, feminist perspectives and other relevant models, to identify, assess and determine appropriate interventions for individuals or families who are experiencing domestic and family violence.

What We Can Offer You

The salary being offered is between $80,963.63 to $87,125.54 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. We also offer our employees as follows:

• Work-life balance
• Additional annual leave over the Christmas period, annual leave loading and study leave
• A supportive team environment and opportunity for professional development
• Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay
• Paid parental leave and additional benefits such as medical insurance discounts

How to Apply

As we have tight timeframes, applications will be reviewed as they’re received. We may choose to close this advertisement once we receive sufficient interest. That means don’t wait! If this sounds like you, apply now!

Applications close at 4 pm on 2 November 2023