At Resolution Life, we’re proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies, and the industry. We’re making an impact worldwide

Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and 1.5 million customers, Resolution Life are providing existing customers with life insurance, super and investments.

Why us?

Our platform vision is to be the leading in-force specialist life-insurer in Australasia by 2024, by being customer-obsessed and data-driven.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment. The strategic priorities of the platform are focused on ensuring the business is future-fit and sustainable, and to grow through bolt-on acquisition of in-force portfolios. We are guided by core behaviours that inform the way Resolution Life team members show up each day and interact with others.

The Opportunity

We have an exciting opportunity for a Mental Health & Recovery Specialist to join our Medical and Recovery Team within Claims on a Permanent Full-Time basis. In this role you have the opportunity to work from home, with a requirement to attend the office on an ad hoc basis. The Mental Health & Recovery Specialist role is pivotal in achieving Resolution Life’s goals and is focused on providing a high level of subject matter expertise to claims teams on understanding clinical features of mental illnesses and injuries. Apart from sharing expertise, the role also involves rehabilitation and recovery service coordination, disability management advice and coaching for claims teams. The Mental Health & Recovery Specialist plays a key role in identifying the customer’s recovery needs and developing innovative strategies to facilitate recovery and return to work within the earliest realistic timeframe for customers experiencing a Mental Illness.

The Mental Health & Recovery Specialist will be the first point of escalation for medical, functional and occupational related issues for the Case Manager on their mental health claims. They are responsible for providing clinical subject matter expertise and recommending the involvement of other internal and external specialists. The Mental Health & Recovery Specialist will contribute to identifying ways to enhance the current recovery model to maximise the opportunities to drive improvements in Customer capacity and return to work outcomes for mental health conditions and related injury management.

The Mental Health & Recovery Specialist will be a key support person for our Claims teams with Mental Health conditions. With the overall rate of mental illness on the rise in Australia and New Zealand, this role is vital to improving the claims experience for our customers. You will be responsible for recommending the involvement of other internal and external specialists and will contribute to identifying ways to enhance the current recovery model for customers suffering from Mental Health conditions. This includes continual capability uplift of our Case Managers and Recovery Specialists by partnering with our internal Psychiatrist (Specialist Medical Officer) to complete training sessions to Claims teams on Mental Health conditions and how we can assist our customers with their mental illness. The successful candidate will work closely with Team Managers, the Specialist Medical advice team and Specialist Medical and Rehabilitation Services

Your Story

To successfully execute all components of this role, the candidate should have, or be able to develop, a solid working knowledge of the following:

• Provide a holistic review of cases, incorporating all available information, with a view to effectively advise and support Case Managers on strategies to assist Customers in returning to work.
• Is a subject matter expert on Mental Health conditions and can provide education and advice to the claims teams
• Manages duration control, implementing recovery and RTW strategies to effectively control claim duration (Particularly mental health claims)
• Ability to anticipate, prioritise and deal with issues proactively and decisively, to ensure work is completed within agreed timeframes
• Ability to balance analytical skills whilst appreciating the practical and commercial considerations of implementing programs and initiatives
• Ability to work autonomously and provide effective business solutions which are aligned with business expectations (Particularly with mental health claims)
• Contributing to the development of impactful case management plans by reviewing and coaching toward the development of an evidence based strategy for managing the case toward the optimal claim outcome
• Correctly interprets information from a range of sources, including medical, bio psychosocial, financial, legal, investigative, occupational, and functional
• Prepares and actively contributes to Roundtable strategy discussions, external conferences and Employer Claims Reviews, as required
• Managing financial outcomes of external rehabilitation providers to ensure that a targeted approach to rehabilitation spend is maintained.

Experience

• Previous experience working as a Psychologist or Mental Health Nurse (required)
• Detailed knowledge of rehabilitation process and a minimum of 2 years’ experience in applying targeted rehabilitation strategies
• Previous experience in a rehabilitation or clinical setting (specialising in mental illness)
• Some exposure to strategically assessing medical and/or disability claims an advantage
• Extensive experience in dealing with complex mental health cases

Critical Skills

At Resolution Life, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:

Our culture underpins our values and guides our decision making. It’s also what makes Resolution Life a great place to work.

Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be “virtual” with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time or a balanced mix.

Every day is an opportunity to grow – and we hope to offer our people a career, not just a job.

The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.

Join us

Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.

As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at .

Privacy Policy

Please refer to our Privacy Policy to learn about how we use the information you give us. https://www.resolutionlife.com.au/privacy