Student Welfare Advisor Torrens University Australia


The Opportunity 
We champion the power of people to connect the world for good, and our values of beginning and ending with people, being good, being creative, being bold, being well and being global are at the core of everything we do. The vision and values underpin the university and informs all the work done in our institutions.

Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to Equity & Diversity Manager,  you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.
About the role
The Student Welfare Advisor will operate as the University’s central point of inquiry and reporting of complex student matters such as inappropriate, concerning, and threatening behaviours and/or critical incidents. The role of the Advisor is to support members of the University community impacted by these behaviours, focusing on the referral/triaging of specialised interventions to those impacted by sexual harassment, sexual assault, family/intimate partner violence and to those reporting child safety matters and other threatening or concerning behaviours. 


On a typical day in this role you will be responsible for:

  • Take independent decisions on how to respond to queries, processes to direct to and who to refer queries to  
  • Actively lead on welfare information and advice to all students and staff 
  • Maintain accurate records of all interventions and student information  
  • Implement new approaches or preventative measures to avoid reoccurrence of problems  
  • Manage incident reporting channels  
  • Take a proactive approach to embedding wellbeing and mental health resilience into the student experience through providing workshops and resources that support students in developing a mindful approach to studying  

This is a permanent full time role based in Melbourne, Adelaide, Brisbane or Sydney.


To be successful in this position you will have:

  • Qualifications in a relevant discipline, such as Social and/or Community work background or Counselling/Psychology and demonstrated experience, or an equivalent combination of relevant experience and education/training 
  • Welfare and Community development background 
  • Demonstrated experience in case management and understanding of drivers and impacts of sexual misconduct and other concerning and threatening behaviours 
  • Demonstrated expertise in working with diverse service users including those presenting with challenging behaviours 
  • Demonstrated understanding of legislation and policy frameworks relating to sexual misconduct, family violence, child safety, equal opportunity, and privacy 

Please note: Visa sponsorship is not available for this position.  All applicants require current and valid working rights for Australia.
Who are we?
Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. We want you to be bold, be creative, be good, and be global.

If you want to learn more about our story, our people and some of the great reasons to come and work with us – visit our Torrens University Blog (

Torrens University Australia is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.
We encourage Aboriginal and Torres Strait Islander people to apply for the role.


We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:

  • Tuition reduction benefits on a range of courses – We all know the power of learning in making career dreams come true, learning is so important we are taking big steps to make it even more accessible for staff.
  • Flexible working conditions – providing an approach to work that empowers our employees to benefit from working remotely and from a campus near to them.
  • Opportunity for career growth – we value the development and growth of every employee so we encourage internal career opportunities.

Ready to make your difference?
Join the Torrens University Australia team by clicking “APPLY” now!
Applications Close:  Thursday 21/07/2022
Job Reference Number: R16490

Have questions? Send them through to our friendly Talent Acquisition Team at  [email protected]



Torrens University Australia

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