Due to continued expansion within our business we have a range of full time positions within our NSW based team. If you are looking for a role where you can really make a different in people’s lives, we would love to hear from you. You will be joining a fun and collaborative team of over 30 mental health professionals.
Who we are:
Navigator Group is a national group of companies who provide innovative and personalised services to support those recovering from illness or injury. Our customers are Australia’s leading insurance provider’s and our services are highly regarded in the industry. The Navigator Support Program (NSP) is a specialist program delivering support and therapy services to those recovering from an accident or illness.
Mental Health and Wellbeing is at the core of Navigator Health’s work and our dedicated team of health professionals embody a commitment to the wellbeing of all of those we support.
The role:
As a Navigator, your primary role will be supporting people injured in a workplace event or motor vehicle accident via telehealth services. As a friendly voice at the other end of the phone, you will play a crucial part in the persons return to pre accident life. You will have your own case load building relationships, and offering ongoing support and therapy to people while they recover.
The key day to day duties include conducting assessments, evaluating support and therapy needs, delivering tailored phone support, conducting therapy sessions and helping people navigate the insurance system by empowering them to own their own recovery.
Duties:
- Telephone / Online based counselling / coaching support
- Building rapport, trust and relationship with people recovering from injury or illness
- Administer a series of structured rating scales and actioning referral demands
- Provide person-centred counselling support, offering empathy and solution focused engagement to empower recovery from accident or illness
Requirements:
- Minimum Bachelor degree level in Allied health background, (counselling, social work, psychology, rehabilitation)
- Proven experience in counselling (CBT, trauma, SFBT)
- Membership with Australian Counselling Association Level 3 or higher, Clinical Member of PACFA, registered with Australian Psychological Society or registered Mental Health Social Worker
- Excellent telephone manner, proven active listening skills, rapport building
- Team player who can share experiences as well and learn from others
- Ability to manage self within workload, schedules and cases, independently
- Lifeline, Beyond Blue, Health Direct experience an advantage ( Desirable)
- Knowledge of the compensable injury industry( Desirable)
What we offer you:
- Ongoing supervision, both peer and individual
- Hybrid work environment with flexibility to work remotely most of the time
- Salary packaging benefits
- Regular training to suit the requirements of the role
- Excellent Employee Referral bonus
- Career development opportunities
To be considered for the role, please include an updated resume and a cover letter addressing the below selection criteria questions:
- What is it that most appeals to you about working for Navigator Group and being a Navigator Support Person?
- What do you love most about being a Telehealth counsellor?
- Reflecting on your experience to date, what would make you a good candidate for this role?
To find out more about us, please visit https://www.navigatorgroup.com.au/
If you would like to know more about the role before applying, please contact the Navigator Support Team and speak to Gill or Leanne on 1800 841 956.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. Candidates from all backgrounds are encouraged to apply.