Triage and Intake Worker – ICAFSS Relationships Australia South Australia


  • Part-time position (60.8 fortnightly hours). Fixed term contract until 30 June 2026.
  • $68,271 per annum pro rata + Super + Leave Loading + Salary Packaging
  • Located in Adelaide

Our belief in the transformative power of relationships lies at the heart of everything we do.
Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities.

The Intercountry Adoptee and Family Support Service (ICAFSS) provides support to intercountry adoptees and their families, including, young adoptees, adult adoptees and adoptive parents. ICAFSS provides information, counselling and support to help manage the complexities and unique challenges that intercountry adoption may bring during a lifetime.

The role of the ICAFSS Triage and Intake Officer is to be the first response to web, 1800 phone, telehealth and in-person enquiries for the national ICAFSS. The Intake Officer will complete trauma triage, which involves first level screening, engagement, and specialised intake with new clients who contact ICAFSS.

This role provides a frontline adoption related specific engagement. The Intake Officer receives client enquiries, screens clients into appropriate RASA services, provides information and initial telephone support, and conducts specialised intake. They may warmly refer clients with highly complex issues directly to another RA service, depending on the state they are calling from, and/ or to other practitioners or external services. They also provide continuity of support to clients during the course of their engagement with ICAFSS by assisting counsellors with client liaison and referral matters.

Position Description

Essential Requirements:

  • Tertiary qualifications: a degree (AQF level 7) in Social Work, Psychology, or Social Sciences OR a Diploma (AQF level 5) in Counselling, Community Services, Youth work, or Mental Health with demonstrated relevant experience.
  • Experience working with individuals dealing with the impact of trauma caused by abuse, violence, childhood trauma, neglect and crime
  • Experience in provision of trauma informed services for clients with complex needs.
  • A Working with Children Check is essential and employment is not able to commence without a current clearance.

Desirable Requirements:

  • Experience in holistic screening, assessment, referral and advocacy, case management and crisis work in the community services sector.

The services provided at RASA sites mean that our employees need to be vaccinated and you will need to provide your COVID-19 vaccination certificate as part of our pre-employment checks. If you can’t comply, you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances.

Enquiries: Any enquiries can be addressed to Nikki Hartmann on 08 8216 5200.

Closing Date: 5:00pm, Friday 29 July 2022.

Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer.



Relationships Australia South Australia

Job Salary

Not Provided

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