Wellbeing and Support Coordinator Asylum Seeker Resource Centre


About the Asylum Seeker Resource Centre 

Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change. 

We are a value-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services. 

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

Our Values 

The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life. 

Our organisational values are:

  • Welcoming
  • Authentic
  • Courageous
  • Collaborative 

About The Role 

The Wellbeing and Support Coordinator is an exciting new role that will join a passionate team providing immediate, on the ground mental health and trauma informed support for people seeking asylum in distress. Using a Strength Model of Care coupled with the ASRC’s Human Rights Based Approach this role will support individuals to feel empowered to reduce their own psychological distress. 

Reporting to the Team Leader – Rapid Response, this role will be responsible for identifying and supporting people experiencing a range of safety and wellbeing concerns including; women, children and men experiencing family violence, mental health and self-care. Providing safe, confidential, professional and timely advice and immediate referrals to specialist services, including the navigation of these services and working together with the individual to identify short-term action plans they can use to build independence, resilience, networks and overall health and wellbeing.

This position requires a strong understanding of trauma informed approach that maximises agency, dignity and choice for the people we are serving. 
The role will partner and work closely with the ASRC’s other services to ensure real holistic support for our clients and ongoing co-design, implementation and review of the new RRT model. 

About You

The successful candidate will hold relevant qualifications, with previous experience in a similar role, as well as possess the following skills:

  • Demonstrated experience in a person centred, strengths based practice and trauma informed approaches to service provision
  • Proven experience working with people from CALD backgrounds and vulnerable cohorts
  • A demonstrated and experience in crisis and critical incident responses, including risk assessments and delivering effective crisis intervention 
  • Exceptional interpersonal skills, including the ability to communicate effectively with a range of people and in a variety of situations
  • A demonstrated commitment to monitor, collect and record accurate data and complete all required administration tasks within set time frames
  • Proficient computer skills with the ability to adapt to new systems and processes
  • The ability to seek information, think critically and strategically 
  • A flexible and adaptable approach to a changing environment whilst maintaining professional practice
  • A team player who achieves goals whilst utilising an organised and methodical approach to work
  • Ability to manage a team of passionate volunteers

Lived experience of seeking asylum in Australia is highly desirable. Knowledge of policy and issues impacting on people seeking asylum in Australia as well as previous experience working within a not-for-profit environment, would also be advantageous.

Employee Benefits   

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

  • Flexible Working Arrangements, including the ability to work remotely
  • Annual Leave Loading of 17.5%
  • Additional discretionary leave provisions including:
    • Bonus Paid Leave over the December-January Holiday Season
    • Paid Pandemic Leave
    • Leave due to Cultural or Religiously Significant Events
    • Aboriginal or Torres Strait Islander Leave
    • Leave for Staff Seeking Asylum
    • Gender Affirmation Leave
  • Free onsite car and bicycle parking
  • Salary packaging (up to $15,900 per year tax free)
  • Entertainment Packaging (up to $2,650 per year tax free)
  • Discounts via HR systems provider at grocery and retail outlets
  • Close proximity to public transport (100 metres from Footscray station and buses)

Position Description

Please find the Position Description here to address the Selection Criteria:

Application Process

Only applications that include a CV and a cover letter that addresses each of  the Selection Criteria, will be considered.

Applications close 11:59pm Friday, 5th August 

All offers of employment are subject to a satisfactory Criminal History Check, proof of COVID-19 vaccination status and provision of a valid Working with Children Check prior to commencement.



Asylum Seeker Resource Centre

Job Salary

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