Information We Collect
We collect information that you provide directly to us to ensure a functional and secure experience:
- Account Details: Name, email address, and login credentials when you register as a member.
- Transaction Data: Information related to membership subscriptions and learning purchases, such as billing address and payment confirmation (payment processing is handled by secure third-party providers).
- Verification Documents: Identification and qualification documents you upload to accompany your membership application, and as requirements for counsellor level.
- Communications: Any information provided when you contact our office.
How We Use Your Information
Data collected about you may be used for (but is not limited to):
- Managing your account and providing access to resources.
- Processing recurring payments.
- Verifying your identity and professional qualifications.
- Sending administrative updates, certificates, and other alerts.
Data Storage and Security
We implement industry-standard security measures to protect your uploaded documents and personal details. Your identification and qualification files are stored in secure environments and are only accessed by authorised personnel for verification purposes.
Third-Party Sharing
We do not sell your personal information. We may share data with trusted service providers only as necessary to:
- Process payments.
- Host our website and database.
- Comply with legal obligations or government requests.
- Monitor website traffic and effectiveness of advertising (anonymised data)
Your Rights and Data Accuracy
We strive to keep your information accurate and up to date. You have the right to access, correct, or request the deletion of your personal data.
How to get in touch:
If you believe any information we hold about you is incorrect, or if you wish to discuss how your data is handled, please contact us via:
- Email: [email protected]
- Contact Form: cpcaus.com.au/contact-us
We will respond to your request to correct or update your information as soon as possible.