About On the Line

On the Line is a professional social health organisation that delivers outsourced telephone and digital counselling solutions to our funders across a wide range of services.

The Opportunity

As a Counsellor, you will play an essential part in providing support to the community across a number of our mental health services with the main focus on MensLine Australia. This is a highly rewarding role, connecting with clients on the telephone and live chat. With a single session focus, you will be confident in supporting a range of presentations, including suicide, domestic/family violence, anxiety, depression.

Immediate start is available.

About the role

Successful candidates will need to be:

• Prepared to work one of the following start times – 7 AM, 3 PM, or 11 PM (overnight)
• Enthusiastic, have high adaptability to change, is open to constructive feedback and have established self-care practices
• Confident with technology and able to work with phone and live chat-based counselling
• Understand this is a 12-month contract with the opportunity to extend or be made permanent
• Focus on supporting male clients on MensLine Australia

Qualifications and Experience

• A Tertiary degree or Tertiary degree min 3 years plus a post-graduate degree/diploma in a relevant discipline
• Minimum of 456 hours of professional clinical counselling contact experience which may include placement experience if deemed relevant
• Must be able to provide Counselling through telephone and live chat (text)
• Ability to work in a high-performing culture, including the ability to demonstrate a high level of counselling within a set timeframes and KPIs
• Knowledge of and experience in crisis counselling, family and domestic violence, and suicide prevention is essential
• Awareness of and engagement in good self-care practices
• Commitment to professional development and openness to feedback and coaching
• Previous telephone counsellor or call centre experience (highly desirable)
• Current Working with Children Check – Employee not Volunteer (or willing to apply for one before commencement)
• Willing to complete and present a cleared National Police Check (before commencement)

Working at Home Requirements

As this is a digital-based telephone and chat service, there are minimum setup requirements for you to adequately perform in this role when working at home, including:

• A safe and quiet workspace
• Stable and consistent internet connection
• You have strong IT skills and proficiency in telephony-based systems where you are comfortable navigating software, typing and talking at the same time

Salary and benefits

• Level 1 (On the Line Agreement 2016) $44.92 base rate (plus superannuation) + penalty rates
• 5 weeks annual leave with annual leave loading (pro-rata for part-time employees)
• Access to reflective practice, debriefing, and EAP
• Working from home shifts
• Salary Packaging options

Position Description

Please find as position description via this link