• Join our passionate team making a real difference to families facing childhood cancer
• Melbourne office with hybrid 3 days in office 2 days WfH option
• Full-time, permanent opportunity with not-for-profit salary packaging benefit

About Redkite: 

When a child is diagnosed with cancer, it affects the whole family. In the daunting and unpredictable experience that follows diagnosis, a child needs as much stability and support from their family as possible. Redkite is a lifeline for families, providing real emotional, financial and practical support. Because holding it together when your child’s life is in question can feel impossible.

The role: 

The Intake and Connection Officer is an integral member of the Service Delivery team. The primary purpose of this role is:

• to cover intake rosters and provide brief emotional support, referral pathways & information to clients, health professionals and other stakeholders.
• to act as an initial contact, assessment and coordination service for incoming referrals
• to provide information and effective referral support to clients, health professionals and other support agencies. 

This role is key to enabling the efficient delivery of psychosocial support and therapeutic counselling services to children with a diagnosis of cancer, their families, partners and support networks.

About you:

The position is ideal for someone who has a Certificate IV in Community Services or equivalent/ and relevant experience in a community and/ or healthcare environment. The successful candidate must be able to demonstrate the following skills & experience:

• Significant experience in prioritising tasks to deliver programs or services in an efficient, timely manner within budget guidelines
• Demonstrated experience in establishing and maintaining relationships with both internal and external partners, clients and key stakeholders
• Experience in delivering support to clients via phone or email
• Sound organisational skills with proven ability to work autonomously as well as effectively as a member of a high performing team
• The ability to plan and prioritise workload to ensure that deadlines are met
• Comprehensive computer literacy knowledge in Microsoft Office based computing applications e.g., Microsoft Office, spreadsheet and database applications as well as experience using client information management systems

To Apply:

If you are ready to make a difference within an organisation that makes a difference, apply now.

Please note, a cover letter addressing the above key criteria will assist us to identify your interest and alignment to the role, it is highly recommended that you include a Cover Letter as well as your CV.

We’ll be checking applications as they come in, so don’t delay.

Applicants from culturally and linguistically diverse backgrounds or who identify as Aboriginal or Torres Strait Islander are warmly encouraged to apply.

Redkite has a commitment to safeguarding our team members and the vulnerable community members we work with. In line with this, we expect all team members to be at least double vaccinated against Covid-19.

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Redkite is committed to child safety. We follow clear and transparent recruitment practices which include; references, interviews, psychometric testing and Working with Children & National Police Checks relevant to the state in which staff will be employed. At every stage of the recruitment process we undertake thorough screening to ensure that anyone that joins the team aligns with our values and our commitment to child safety.

Redkite acknowledges Aboriginal and Torres Strait Islander people as the traditional custodians of the land on which we work, and we pay our respects to elders past, present and emerging.

Redkite is committed to ongoing learning about the individual needs of our families. We strive to create a respectful and inclusive space for people of all cultures and identities.

Please note that only short-listed candidates will be contacted.