About the Organisaion 
Drug Awareness Rehabilitation and Management (Drug ARM) is a not for profit organisation committed to reducing harms associated with alcohol and other drug use.  Drug ARM has been a specialist provider of alcohol and other drug services since 1980 and currently operates throughout Queensland, New South Wales and South Australia.

Our vision of flourishing peoples and communities living free from the harms of alcohol and other drugs is achieved through our commitment to delivering the highest standard of awareness, rehabilitation and management solutions.

Position Overview

The Intake and Telehealth program is the principal intake point for all clients to engage with Drug ARM. The program works to triage clients who wish to engage with the organisation. The program conducts an eligibility screen that assesses client’s functionality and determines which program(s) will be best suited to the client’s needs. There is no eligibility for clients to access this service, their needs will be assessed upon contact and an outcome tailored to meet their requirements. The primary aim of intake is to ensure clients’ needs are met with appropriate services.  
 

The Intake and Telehealth Worker will:

• Complete initial contact and screening processes to determine eligibility
• Have thorough knowledge and clear understanding of program eligibility for all Drug ARM programs and relevant external services
• Provide counselling sessions to identify goals and psychosocial issues, discharge/post treatment (relapse prevention)
• Deliver the counselling service, in accordance with the requirements and standards documented in the organisations Model of Service.  
• Provide telehealth counselling to clients where program staff are unable to deliver face to face services 
• Recognise Consumer rights and Legislative requirements, including but not limited to obtaining consumer consent and communicating the organisations Privacy Policy
• Be proficient in the use of electronic client management system and Microsoft products
• Have knowledge of, and maintain access to up-to-date information and resource directories
• Demonstrate strong communication skills, particularly in online and telephone modes 
• Apply a person-centred approach that recognises diversity and the need for culturally sensitive practice
• Demonstrate practice that is guided by Policy and Procedures; Toolkits and Model of Service

Qualifications and Experience

• Undergraduate qualifications in health/human services; minimum two (2) years’ experience in the sector; and membership with a relevant professional body OR
• Achievement of/be working towards a relevant undergraduate qualification with experience in delivering alcohol and other drug services; OR
• Certificate or Diploma level qualifications with strong experience in delivering AOD services: 

Staff will be required to have membership with a relevant professional body (or be working towards) and be a holder of a current Blue Card.

Please contact Katie Farmer for a copy of the full application pack [email protected] or 07 3620 8801