About the business 

At ac.care we want all country people to have a safe home, enough money to live on and strong, positive relationships. 

We are a non-government organisation (NGO) and our values (CARE – Compassion, Adaptability, Relationships, and Excellence) underpin the work we do.  Together, as one team we CARE to ensure all country people experience the same seamless and consistent service across all touch points in a welcoming and non-judgemental environment.

ac.care is a Child Safe Organisation and provides an environment where the safety of children and young people is our highest priority.

ac.care has an ongoing commitment to deliver culturally appropriate services within our communities as well as the recruitment, retention and development of Aboriginal and/or Torres Strait Islander Peoples.

13% of ac.care staff are Aboriginal or Torres Strait Islander and growing – you could be a positive part of that growth.

About the role

ac.care is seeking a Community Referral Worker to be the first point of contact for clients and those approaching the Family Relationship Centre for support, information and assistance.  The role requires the Community Referral Worker to make a range of assessments during an initial intake interview.  The purpose of the assessments is to make effective referrals for the client to both ac.care services and other government and non-government services within the community.   The worker will be required to be well connected to the local community and its resources in order to provide clients and the community with a range of information. 

As part of this you will:

• Providing accurate screening and assessments of families.
• Working closely with other government and non-government agencies to make concise referral processes for clients.
• Providing advocacy and referral services to separating or separated parents that helps them identify issues and options. 
• Participating in networking and communication with other relevant service providers to assist on projects of mutual interest.
• Providing culturally responsive family service models and practice.
• Providing comprehensive assessments of issues such as violence, child abuse, risk and safety and suicide risk.
• Contributing to the development, monitoring and evaluation of the programs.
• Participating in supervision.
• Assisting parents who may not be in dispute regarding their children but need help in setting out their arrangements.
• Developing excellent rapport with clients and the community.
• Assisting parents and families to access existing supports and services.
• Advocating with and on behalf of clients for their rights and empowerment.
• Helping parents understand the financial and emotional impact on their children of using the courts to resolve parenting matters.

Benefits:

• $34.04 
• Part Time (0.8 FTE – negotiable)
• Ongoing employment arrangements
• Five (5) weeks annual leave 
• Salary packaging benefits and 10.5% employer contribution to superannuation.

Qualifications, Experience and Attributes:

• A degree in a relevant discipline (eg Social Work, Child Development, Human Services, Social ciences, Psychology); or less formal qualifications with specialised skills, substantial relevant experience, expertise and competence attained through previous appointments.
• Experience in intakes and assessments including risk assessments
• Communicates in a manner which respects and promotes cultural diversity.
• Excellent communication skills (listening, written and verbal).
• Ability to establish rapport and maintain a positive relationship with client group
• Ability to manage time effectively, set priorities, plan, and organise workload and achieve client specified outcomes.
• Demonstrated ability to function as a cooperative member of a team to achieve team objectives.
• Demonstrated ability to liaise and negotiate with clients and service providers.
• Ability to relate to, and work with people from diverse cultural groups.
• High level of conflict resolution and advocacy skills.

How to apply 

You may apply through SEEK, or email: [email protected]

In support of your application please:

• Subject line:  Your Name: [CRW – MTG]
• A cover letter outlining your reasons for applying and addressing the essential qualifications and experience from the position description.
• Include a current CV/Resume with contact details for two (2) referees, one (1) of whom is/was a direct line manager.

Please head to our website at www.accare.org.au for more information and a copy of the position description or call Tom Steeples on 08 8721 3500

Applications close 23rd October 2022. 

www.accare.org.au

Anglican Community Care Inc.