Position Overview and Duties of Triage Counsellors

Triage Counsellors will undertake an important range of duties to assess risk and provide vulnerable parties with access to support services. The Triage Counsellor duties include:

• Reviewing responses to the Court’s Risk Screening Tool (Family DOORS Triage)
• Conducting reviews of filed material to further inform risk screening
• Conducting telephone interviews with identified parties, in order to further formulate risk assessment and analysis, including identifying protective and supportive factors
• Co-designing and developing safety and well-being plans with individuals, and where appropriate and necessary, undertaking direct referrals to identified agencies and services
• Maintaining high quality and comprehensive clinical case records
• Providing information to Judicial Registrars and other court staff with respect to appropriate court case management pathways and options
• Participating in professional supervision and professional development activities
• Performing administrative and related duties 

Mandatory Qualifications and Experience

• A recognised degree in a relevant social science area (e.g. social work, psychology, counselling, human services) 
• A minimum three (3) years relevant clinical experience working with children and families, such as in child protection, family support, family and domestic violence
• A clearance for working with children as required within the relevant State/Territory scheme

Desirable Experience

• Conducting risk screening and risk assessment, particularly in relation to child protection and domestic and family violence
• Experience in telephone service delivery

Selection Criteria

1. A broad knowledge of child development and the impact of separation, family violence, and high conflict on children and families
2. Comprehensive understanding of the features and dynamics of family violence, and knowledge of the associated service system 
3. Experience in conducting trauma informed and culturally sensitive risk assessment, with a focus on child abuse and neglect, family violence, substance misuse, and mental health
4. High-level communication and interpersonal skills, particularly in managing complex, challenging and sensitive information and maintaining high quality case records
5. Willingness and capacity to reflect on one’s own clinical practice and to constructively participate in performance feedback, professional supervision and professional development activities
6. Ability to work effectively as part of a professional team within a legal system, including with Court staff, the legal profession and the community services sector

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

More Information

For more information on the position, and application requirements, please visit the court’s website by clicking on the Apply button.

A merit/talent pool may be created from this process, which may be used to fill similar vacancies over the next 18 months.

Applications close 6 November 2022.