- Great opportunity for new counselling or social work graduates
- Permanent Full Time and Part Time opportunity, based in Lewisham
- Hybrid working arrangements available
- $34.04 – $36.50 per hour + Super + Salary packaging
This is an ideal opportunity to work within a friendly team of experienced counsellors and utilise your warm and caring personality and calm and competent organisation skills, to support carers nationwide.
About the Organisation and Culture
CatholicCare Sydney is a leading non-for-profit agency supporting people from all walks of life. We are an organisation that promotes diversity and inclusion and commits to the growth and wellbeing of our staff, empowering them to make positive change and influence in the community. CatholicCare Sydney is the official social services agency of the Catholic Archdiocese of Sydney and a certified Family Friendly Organisation.
CatholicCare Sydney has been contracted to deliver the National Carer Gateway Counselling Service, a component of the integrated support service, the Carer Gateway. The overarching purpose of the Carer Gateway is to support carers earlier in a proactive way, and to build their capacity to sustain their caring role. The Carer Gateway Counselling Service provides a crucial platform for carers across Australia to engage with professional, experienced counsellors and to obtain genuine outcomes to reduce stress and to improve their wellbeing. Carers are unique and valuable members of our community with varying circumstances and needs. The joys and negative impacts of their caring experiences are often very complex and difficult and are often felt very differently and these unique experiences need to be understood and supported.
About the Role and Key Requirements for Success:
Due to a growth in our program, we are looking for Intake Workers to support the Carer Counselling Service by providing phone intake and assessment of the eligibility of carers who may be experiencing stress, anxiety, depression and low mood.
The Intake Worker, Carer Counselling Service plays an important role in engaging and containing the callers and channelling the callers to the appropriate service(s).
The Intake Worker is responsible for gathering sensitive personal information and allocating the carer to a counsellor via our client record management system (CRM).
The Intake Worker has an important role in supporting the administration of our quality assurance and management processes.
This is an ideal opportunity to work within a friendly and highly professional team of experienced counsellors and utilise your valuable skills and gain more experience to support carers nationwide.
Position Details
- Full time position: 38 hours/week
- Part-time would be considered for a minimum of 4.5 hours per day, Monday to Thursday.
You will have the support of an experienced counsellor throughout your shift.
For more information on the service, go to https://counselling.carergateway.gov.au/s
Requirements for Success:
- Completion of relevant tertiary qualifications in counselling, community services, mental health or social work
- Demonstrated skills in providing professional telephone intake services, including assessing immediate risks and providing crisis support to clients
- Excellent communication, interpersonal and teamwork skills
- Ability to work under pressure in a call centre environment is essential
- Knowledge of child protection, domestic violence best practice and suicide protocols are also required
- Demonstrated experience in the use of electronic customer record management system(s) (CRM) or similar and Microsoft applications
- Experience in working with individuals caring for people with a disability, dementia and/ or mental health concerns will be highly regarded
Benefits of joining us
- Rewarding work, every day you will know you have impacted someone’s life and you are making a difference
- Access to salary packaging – this allows you to save on tax and increase your overall take home pay
- Structured induction and training process and ongoing professional development opportunities
- We support hybrid working arrangements for work-life balance
- An innovative staff wellbeing program, as well as access to an Employee Assistance Program (free and confidential counselling service)
- A strong framework of Clinical Supervision within the Service
- Enhanced leave conditions including an additional weeks’ leave available after your first year, study leave and celebration leave
- We are dedicated to the promotion of a productive workforce, while helping employees maintain a healthy balance in their personal and professional lives
How to Apply
Click Apply Now to begin your online application!
To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role. Applications that do not address the selection criteria or provide a resume only will not be considered.
Applications for this position close on 22 November 2022. Please submit your application as soon as possible as shortlisting for this position will commence immediately. Unsuccessful applicants may be placed on an eligibility list for future employment.
For enquiry and additional information please contact Nathalie Brachet Recruitment Co-ordinator at CatholicCare Sydney at [email protected]
At CatholicCare, we believe vaccination to be the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers and students to be fully vaccinated against Covid-19 as a condition of engagement.
CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment and will also require a Working with Children Check.
CatholicCare is an Equal Opportunity Employer and Employer of Choice for Women. People of Aboriginal, Torres Strait Islander and other culturally and linguistically diverse backgrounds are encouraged to apply; people living with a disability are encouraged to apply.