In mid-1915, soldiers who were injured in the landing at Gallipoli began returning home to Australia. Some of these Anzacs banded together “to lend a hand to deserving comrades who had fallen on evil days.” As the war continued and the years progressed, this association grew to become what is today known as the RSL. For over 100 years, RSL Queensland has been there to continue its important work of helping the “sick, helpless, wounded, aged, destitute and needy” among our veteran community.
  
RSL Queensland is currently undergoing expansion that it has not seen since the end of World War 2. Our Veteran Services team is growing to support the increasing number of ex-service personnel and their families who need our support. Our focus on building a brighter future for Australia’s veteran community remains as strong as ever, and we are doing it in surprising and innovative ways! From evidence-based interventions that make a real difference to veterans’ quality of life, to a best-in-breed tech platform that supports and enables veterans through membership, service delivery, and our Sub Branch network. Underpinned by funding from Australia’s most successful prize home lottery, our teams use their skills and experience to provide compassionate and beneficial outcomes for our veteran community.

About the role:

The Wellbeing team is part of RSL Queensland’s growing suite of Veteran Services. This role – which is referred to internally as a Wellbeing Advocate – focuses on building therapeutic relationships with veterans and their family by partnering them with local agencies, health practitioners, Government departments, and other ex-service organisations. By responding to and working with our ex-service community, you will be empowering veterans to achieve positive and sustainable outcomes. Our multi-disciplined Wellbeing team also plays an active role in supporting its local community by promoting our services and building important relationships with other community members.
 
This role is a permanent, full-time position based in our Gold Coast office.

  
About you:

As a Wellbeing Advocate with RSL Queensland, no workday is ever the same. If you are interested in a challenging role in an emerging field of health and human services delivery, then we would love to hear from you!
  
You will:

• Have relevant tertiary qualification(s)/training (Cert IV/Diploma or above in Community Services, Social Work, Human or Health Sciences) and previous experience working with vulnerable people.
• Demonstrate proficiency in planning and managing client workloads across highly sensitive environments and situations.
• Use your superior communication and interpersonal skills to rapidly build rapport and trust.
• Enjoy building and maintaining mutually beneficial relationships with internal and external stakeholders.
• Possess a Queensland “C” class driver’s license for work-related travel responsibilities.
• Understand the Australian Defence Force and veteran communities and their unique characteristics and sensitivities (desirable).

As a RSL Queensland Wellbeing Advocate, you will be responsible for:

• Working with veterans and their families within our homelessness and financial hardship programs.
• Assessing clients and preparing case management plans that support an outcomes-based approach to veteran wellbeing.
• Preparing documentation that seeks support from: the Department of Veterans’ Affairs, other ex-service organisations; and rehabilitation providers.
• Collaborating with external health practitioners and allied health professionals to ensure a coordinated approach to holistic veteran-centred care.
• Conducting home and hospital visits to veterans to ensure they receive emotional support, counselling or other assistance are required.

Benefits

Some organisations say it, but RSL Queensland really means it: you will truly be working amongst other committed, passionate, and talented professionals. Every day, you will push the envelope as we work together towards our goal of delivering a bright future and enduring legacy for all veterans and their families.
Benefits of working for RSL Queensland include:

• Regular hours with no shift work with minimal after-hours responsibilities.
• The flexibility of balancing office hours with work-from-home opportunities.
• Our gift of three paid leave days at Christmas to allow you to spend time with your loved ones during the Christmas and New Year public holidays.
• Quarterly Wellbeing Team workshops and paid professional career development opportunities.
• Regular organisational health and wellbeing events.
• Access to the RSL Queensland Benefits Hub where you can access amazing discounts with major retailers.
• Bespoke leadership development programmes.
• Monthly employee awards and recognition program.
• Paid Parental Leave.
• World class IT, Technology and Systems.

  
If you are successful in progressing to the next stage of the recruitment process, you will be required to complete online psychometric testing that will take approximately 90 minutes.

Applications will remain open until otherwise advised. If this is an opportunity that excites you, please apply via Seek today.