ABOUT THE ROLE

• Full Time or Part-time (0.8 FTE) ~ Maximum Term Contract until 31 March 2024
• SCHADS Level 5.1 ~ $93,860.00 (plus super and salary packaging)

GSANZ together with the Neighbourhood Community Centres (NCC), Queensland Families and Communities Association (QFCA- the Peak Body for Neighbourhood Houses in Queensland) has been funded by the Queensland Department of Communities, Housing and Digital Engagement (DCHDE) to deliver the Financial Resilience Services Program (FRSP) across 27 priority areas in Queensland.

The partnership between GSANZ, NCC network and QFCA brings strong operational capability to deliver an integrated financial resilience service. It will allow as many service users as possible to access the program, at the right time and in the right place.

KEY RESPONSIBILITIES

• Provide face to face and telephone based financial counselling services, information, advice, support, advocacy and referral for consumers.
• Assist consumers to make informed decisions on the best course of action to resolve their financial difficulties, and/or to build their capacity in the ability to manage their financial affairs. 
• Assist people from diverse backgrounds with complex needs in a way that is respectful, ethical, nonjudgmental, appropriate, and professional
• Develop relationships with and utilize local networks to provide information and make referrals to other support services
• Work with others in the team to support best practice and beneficial client outcomes through professional and ethical teamwork.
• Maintain accurate client records are kept using the required client management database
• Assist the broader financial counselling team and key stakeholders through consultation as relevant to address the client need. 
• Liaise with team members and wider agency intake processes to ensure smooth rostering and scheduling of client appointments 
• Implement measures to ensure the appropriate use of interpreters & translation services for clients from different cultural groups and or CALD communities. 
• Comply with all existing policies and procedures in relation to service delivery, including code of ethical practice & Financial Counselling Australia standards.
• Actively participate in reflective practice & supervision processes.
• Support and enact quality processes within the organizational policy framework.
• Adhere to all workplace health and safety policies and procedures and support the maintenance of a clean and safe workplace for staff and consumers
• Work collaboratively with financial resilience workers and social workers

ABOUT YOU

• Minimum Financial Counselling qualification (Diploma in Financial Counselling) 
• Eligibility for registration with relevant state financial counselling peak body
• Demonstrated knowledge of the financial and credit industries and their relevant governing legislation, and the community services system
• Demonstrated understanding of case work 
• Demonstrated excellent time management skills 
• A satisfactory Police Check
• A current Employee Working with Children’s Check (WWCC)

ABOUT US

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

BENEFITS

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Additional purchased annual leave
• Flexible work hours/working from home where possible
• Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please explore our website: www.goodshep.org.au

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity. 

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.