McArthur are seeking an experienced Clinical Care Coordinator to work with Open Arms – Veterans and Families Counselling.

Our client, Open Arms, provides high quality mental health and clinical counselling services to Australian Veterans and their families. Their focus is on connecting clients, whether that is current or ex-serving members of the ADF or their families, with services to improve mental health and wellbeing, as well as supporting engagement in the community.

The role of Clinical Care Coordinator is to provide short-term, goal-oriented, clinical case management intervention to clients who present with unmet health and psychological needs that impact their ability to access meaningful mental health care. This role assists clients in identifying appropriate supports, addresses health and psychological needs, and provides one-on-one care with an emphasis on the involvement family and caregivers as permitted by the client. This includes employing elements of focused psychological strategies, such as psychoeducation, distress tolerance, problem solving, and motivational interviewing.

Reporting to the Assistant Director, the Clinical Care Coordinator also facilitates the development of internal and external relationships with Open Arms.

Key responsibilities:

• Provide high quality, evidence informed clinical services including risk management, brief intervention, care coordination, and referral to a caseload of clients with identified complex and/or multiple needs.
• Using the Client Management System, maintain confidential files for each client that include session progress notes, care plans, risk assessment, and additional client interactions.
• Liaise and form partnerships with DVA, the Australian Defence Force, other government departments, ex-service organisations, community based mental health and welfare agencies, involved in meeting the identified needs of veterans and families communities.
• Work systemically with key internal and external stakeholders to influence a recovery approach to service delivery within a stepped care model for vulnerable or at-risk veteran and defence force communities and families, in accordance with Open Arms policy and procedures.
• Schedule and attend Continuing Professional Development (CPD) activities, including clinical supervision, to maintain professional registration.
• Adhere to relevant legislation, ethical guidelines and policies pertaining to best-practice client care.
• Liaise and attend regular meetings with the Assistant Director and other Clinical Care Coordinators to review client cases, including those that may require extensions to episodes of care.
• Apply the principles of cooperative and safe working practices consistent with APS Values and the Department’s mission, vision, approach, and values.
• Engage in other clinical tasks as directed by the Assistant Director based on organisational need.

Role specifics:

• 12-month non-ongoing contract, plus a possible 12-month extension
• Salary range between $93,976 to $106,713
• 4% superannuation

Role requirements:

• Qualifications as a registered Psychologist / Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, OR
• Qualification as a Social Worker eligible for membership of the Australian Association Social Workers (AASW) and eligible to apply for Mental Health accreditation.
• Working with Vulnerable People Check/Clearance and Working with Children Check/Clearance
• Be an Australian Citizen
• Complete a criminal history police check

If this opportunity sounds like one you would thrive in, contact Emma Turnbull by applying at the link below. For further information or a discussion, please contact Emma on 0478 882 839.