The opportunity
Join us in a crucial role where you’ll support individuals and families during financial crises, guiding them towards a path of financial well-being and resilience. By providing accurate information, conducting assessments, and making appropriate referrals to community support services, including financial counselling, you’ll make a significant difference in their lives. With a commitment to accuracy, you’ll maintain up-to-date client records using TSA information systems. Be part of our team, empowering others to overcome challenges and achieve financial stability.

Key responsibilities

• All phone calls answered within TSA guidelines and targets
• Outbound calls are conducted in accordance with guidelines and directions
• Effective respectful relationships are established and maintained with networks, government, non-government agencies and clients that maintain professional boundaries
• Client interviews/assessments are conducted in a non-discriminatory manner using appropriate information gathering techniques
• Assessments/triage follow TSA Helpline procedures to determine service access, including assessing urgency & if phone appointment can service client needs
• Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems

This is a max-term (until June 2024) part time (22.8 hours per week) position, located in Collinswood, SA. Salary and conditions are in accordance with the SCHADS Level 3 Award.

The ideal candidate will have

• Know how to manage professional boundaries when taking crisis calls
• A willingness to work within a team dynamic and the ability to work alone with initiative
• Knowledge of lifestyle pressures faced by disadvantaged people in the community
• Knowledge of family dynamics, special needs and problems facing low-income earners
• Understands and implements appropriate procedures and strategies to deal with crisis situations
• Be able to provide proof of Eligibility to Work in Australia
• A national police record check is required
• A DCSI clearance (Vulnerable Persons) will be required
• A current SA Drivers Licence will / will not be required

Your life at Salvos

• Maybe eligible to NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program – Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

Applications will close as soon as a suitable candidate is secured. Do not delay in submitting your application today!

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organization and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.