Intake and Assessment Worker

Join one of Victoria’s biggest community health providers renowned for its great work culture.

Make a real difference to the lives of carers and work closely with other professionals to meet their needs.

2 x Full-time and 2 x part time position are available.

Enjoy Merri’s hybrid work model.

Salary ranges from $71,395 – $76,555 + Super + Salary Packaging.

Your new organisation

At Merri Health, we strive to enrich diverse communities through the provision of quality health care and support services. A career at Merri will see you contributing to a culture that affects change for our clients and the wider community. We are committed to supporting the talent and skills of our employees because we know their capability is the key to our success.

Merri Health has a long history of providing carer support services in metropolitan Melbourne, funded both through the Federal and State government.  Since 2020, Merri Health leads the delivery of carer support, advice and information across Victoria for Carer Gateway, the Australian Government’s national carer hub.

Merri’s Carer Services Program currently provides a range of services, supports and activities to carers living in Northern and Western metro Melbourne. These include needs assessments, care coordination, peer support, coaching, counselling, respite support, as well as events and activities.

Your new role

Reporting to the Senior Assessment and Planning Officer, the Intake and Assessment Worker is responsible for assisting carers with high priority needs by undertaking assessments, providing information, helping them navigate services and facilitate brokerage. The intake worker will also assist the Senior Assessment and Planning Officer with the triage of carers. 

You will be responsible for

As the Intake and Assessment Worker, you will:

• Undertake urgent assessments to help carers access supports or to link them in with other services.
• Undertake risk assessments, organise respite for carers utilising federal/state funding, and liaise with service providers to facilitate other longer term supports.
• Undertake review of care plans to ascertain if support needs have been met and follow up accordingly.
• Assists with triage and allocation of clients with immediate needs to ensure prompt and responsive service delivery.

Maintains comprehensive and up-to-date records and case notes in the client management system according to service standards and practices.

What you will need to succeed

• Degree or Diploma in community services, aged care, disability services or equivalent discipline.
• Minimum of two years’ experience in a client-facing environment in the community services sector.
• Demonstrated capacity to deal with individuals, families and communities with diverse and complex cultural, emotional and social needs.
• Solid understanding of holistic needs assessments, person-centred goal planning, referrals and service coordination.

Proficiency in the use of Information and Communication technologies as well as sound written and verbal communication skills. 

What we offer

We offer a diverse, inclusive and flexible environment which encourages you to bring your whole self to work. As the successful applicant you’ll be joining an organisation where you will be supported to grow, learn and develop your skills to reach your potential.

You will also have access to generous salary packaging, purchase leave and flexible work arrangement options.

What you need to do now

When you’re ready, click on ‘apply now’ and start by reviewing the position description on the Merri Health jobs page. Take a few minutes to learn more about us on our website and if you have any questions or are ready to apply, please send your CV and cover letter to William Paul, Acting Team Leader, Assessment and Planning at [email protected]  

Applications Close: 31/10/2023

What else do I need to know

Preferred candidates will be subject to comprehensive reference and pre-employment background checking conducted by Merri Health prior to an offer of employment, including criminal record history check, NDIS worker screening and other employee screening and credential checks as determined by the position description.

All candidates must have the right to work in Australia. Merri Health is an equal opportunity employer and is committed to ensuring a safe environment for children and young people.

We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and/or Torres Strait Islander, Culturally and Linguistically Diverse, the LGBTIQA+ community and those living with a disability to apply.