• Casual positions available
• Based in Coolangatta, Gold Coast QLD
• Hourly rates (including casual loading & penalty rates): $49.88ph (Mon-Fri), $69.83ph (Sat) & $89.78ph (Sun) + 11% super
• Work in a collaborative and supportive team environment

About the role:

The CCS Contact Worker will provide contact service duties with clients of the CCS, with the overall objective of providing children with the opportunity to re-establish or maintain a meaningful relationship with both parents and/or significant persons in their lives, in a safe and relaxed environment.

Interrelate’s Children’s Contact Service (CCS) offers a child-focused place for children and their families to spend time together. It provides a safe, neutral and flexible service for parents, children and their families and supports children connect and build positive relationships with family members who they do not live with, or connect with, outside of our service. It is a place for parents to engage in safe and friendly change-over / change-back arrangements, as well as supervised contact in a relaxed family environment.

Key duties for this role include:

• Supervise children’s contact and facilitate changeover of children between parents whilst maintaining focus on the safety and well-being of the children.
• Support and provide encouragement to families to engage in positive family connection and experiences.
• Model positive parenting behaviours
• Complete well documented case notes of family connections
• Facilitate the promotion of Interrelate’s Services within the community.
• Be well-informed about other relevant and appropriate community services in the area to facilitate effective referrals.
• Adhere to appropriate work practices to protect the confidentiality of clients.
• Participate in program and service evaluations.

We are looking for Casual staff with availability to work across weekdays, weekends and some evenings until 8pm at our Coolangatta Children’s Contact Service centre in Queensland.

This role will provide supervised centre-based services, as well as community-based services within the local region to facilitate supervised community contact and changeovers.

The use of your own personal vehicle will be required when undertaking community work, and all kilometres undertaken as part of these duties will be reimbursed.

Key role requirements:

• Minimum Certificate IV in counselling, community services or equivalent.
• Demonstrated experience working with families and children experiencing separation and family breakdown and high levels of family conflict.
• Demonstrated experience working in one or more areas of clinical work, e.g., counselling, dispute resolution, relationship education, children’s services, men’s programs, family law, etc.
• Knowledge of child development, child protection, and family violence issues
• Demonstrated skills in managing high parental conflict whilst upholding the best interests of children.
• Willing to be available to work across weekdays, weekends, some evenings and flexibility within working hours.
• A current Apply First Aid (HLTAID011) certificate, or willingness to attain one within the first three months of employment.

*Please refer to the job description for a full list of the key role requirements.

About you:

You are passionate about making a difference in the lives of families and children and providing opportunities for families to establish meaningful relationships. You are calm, approachable, resilient and are skilled at discussing sensitive subject matter in a safe and respectful way. You have a willingness to understand people’s stories and empower them to work towards better outcomes for themselves and their families. You are organised, adaptable, willing to learn new processes and have excellent written and verbal communication skills. You also have the ability to work flexible hours and work autonomously.

About us:

Interrelate is a not-for-profit provider of relationship and family support services. Our vision is to empower people to thrive in the most vital part of their lives – their relationships. We are committed to responding to the vulnerabilities of families and children in their communities and empowering them to build strong and respectful relationships.

We deliver services spread across 30+ physical locations (plus online) to more than 135,000 clients and we’re backed by qualified staff and 96 years of trusted expertise in sensitive relationship matters.

We have recently won a Voice Project Best Workplace Award for employee satisfaction and a Change Champion Award for our capacity to listen to our staff, adapt and change. At Interrelate, we care about each other, focus on strengths, recognise achievements, celebrate significant events, encourage continuous learning and most importantly, enjoy our work despite the seriousness of what we do.

To learn more about our Children’s Contact Service and other Interrelate services, please visit our website: https://www.interrelate.org.au/programs/children-s-contact-service

How to Apply:
If you are passionate about making a difference in the lives of others, possess the relevant qualifications and experience, then click on the ‘Apply Now’ button and submit your application.

Closing Date: COB Wed 15 November 2023.

If you have any questions regarding this position, please email [email protected]

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds. We encourage applications from people of diverse gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage. If you will have special requirements or would like to talk to us before submitting an application, please do not hesitate to contact us at [email protected] and we will organize for you to chat with an appropriate staff member to explain how we can help you.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.