GambleAware Helpline

• casual positions available (with a view to become permanent part time in the future)
• based in Bella Vista, NSW
• be part of a leading NFP organisation.

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “A Spirit disciple-making movement: doing all the good we can because every life matters”.

About the program

Funded by the Office of Responsible Gambling and operating within the NSW integrated GambleAware service model, GambleAware helpline provides brief, solution focused, phone-based support to individuals and family members who are experiencing gambling related harm. This service also facilitates access to ongoing support options, including referrals to local GambleAware providers.

The Helpline is operational 24 hours, 7 days a week, 365-days in the year.

What you’ll do

We are looking for a qualified Counsellor, who is conscientious, reliable, and motivated about making a difference. 

As a Telephone Counsellor you will be working within a team of highly skilled professionals to provide brief, solution focused intervention to callers who have been impacted by gambling.

Shifts will operate over a rotating, morning, afternoon, and overnight shift roster.

Essential criteria

• tertiary qualification in Counselling or Psychology
• minimum of 12 months counselling experience
• willingness to work a rotating roster for a 24 hour, 365 day helpline
• membership of professional association (i.e APS, PACFA)
• demonstrated skills and experience using brief, soultion focused therapies
• experience using electronic client management systems and databases
• cultural competence and experience working alongside culturally diverse and First Nations families.

Desirable criteria

• experience and training in addiction and/ or gambling counselling
• experience in telephone counselling.

Remuneration

Salary and employment conditions are in accordance with the SCHADS Award, Level 5. Includes shift loading and super.

Closing date

16 November 2023.

Apply now

Please find an Application Pack, including Position Description here: https://www.wesleymission.org.au/careers-and-volunteering/gambleaware-telephone-counsellor/

Email your current resume and cover letter addressing the above criteria to:

Suzanne Slater-Liehr

Email – [email protected]

Phone – 1300 827 638 for further information

Wesley Mission is a Christian organisation requiring all staff to affirm its values and worker code of conduct. Wesley Mission employees working in Early intervention and Counselling services are required to be fully vaccinated against COVID-19.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). We strongly encourage Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.