• Support student success and help students feel heard
• Be the go-to resource for students seeking assistance and guidance.
• Full time continuing role based at Callaghan campus – SSAF Contingent

Be challenged and imagine with us

Are you passionate about ensuring that students have a smooth and successful university experience? Do you have the skills to navigate complex academic and administrative processes? The University of Newcastle is looking for a dedicated Student Advocate to join our team and play a pivotal role in providing exceptional support and advocacy for our diverse student body.

As a Student Advocate at the University of Newcastle, you will be responsible for providing an independent advocacy service to students across all campuses. Your primary goal will be to ensure effective, efficient, and timely resolution of issues that students may encounter during their academic journey. You will play a crucial role in managing the early resolution process, offering guidance, policy advice, and advocacy to help students navigate challenges and reach constructive resolutions.

This role emphasizes customer-focused service delivery, promoting a culture of continuous improvement.

This ongoing position is full time at a HEW 7 Higher Education Level and will be based at Callaghan Campus (Awabakal and Worimi land)

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

For more information click here – Our Uni. 

About the Unit

The Student Wellbeing unit is tasked with ensuring that students have access to an integrated and coordinated program of support and risk management for academic and non-academic matters. The focus of this unit is on proving health, wellbeing, and mental health services and support for students, along with support for AccessAbility initiatives to help students navigate a smooth and successful journey throughout their studies.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

•  The remuneration for this position is from $95,822 – $107,800 p.a. + superannuation and is commensurate with skills and experience
• Flexible working arrangements (in line with the University’s Flexible Work Policy
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs

Your next steps

 Please visit here for a guide on how to apply for a role.

 If viewing this on a job board other than the University’s please click ‘Apply’ to reach the University’s website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application.

 Your application must include:

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
• A statement addressing the Essential Criteria listed below:

1.  A degree and subsequent relevant experience including education/training in advocacy and experience and knowledge of contemporary issue and complaint management and resolution.
2. Outstanding communication and interpersonal skills including the capacity to build relationships and an inter-disciplinary way of working
3. Demonstrated achievement in the provision of high quality case management, advocacy, advisory and support services including a demonstrated ability to multitask, set priorities, meet deadlines, and work independently whilst also being able to work cooperatively as a part of a team.
4. Demonstrated ability to develop innovative approaches to issue resolution and operate effectively in an environment of continuous change and business performance improvement, with a specific focus on and commitment to student service/care.
5. Proven high level analytical skills, problem solving and decision making with sound judgement and reasoning skills using policy, guidelines and precedence as a guide.
6. Demonstrated competence in the management and resolution of conflict, including the ability to negotiate between parties to reach an agreed outcome, and to maintain confidentiality and privacy within the workplace.
7. Proven high-order computer skills including the use of the Microsoft Office Suite of products and Adobe Acrobat
8. Knowledge of, and experience in adhering to workplace policies and procedures in the areas of work health safety, equity, diversity and promoting a respectful workplace culture

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

For specific position enquiries, please contact Cath Nichols, Student Advocate Team Leader on (02)4921 6842 or via email [email protected]

Having Difficulties? Please reach out to us: [email protected]

Closing date: Sunday 26th November 2023 at 11.59pm AEDT

We are excited to be Looking Ahead with you

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