An ASX listed company partly owned by Australian universities and headquartered in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

IDP is evolving rapidly, we are transforming to build a globally connected community to guide and support international students along their journey to achieve their lifelong learning and career aspirations.

We are evolving rapidly. This is an exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and a creating a connected world.

With our core business in student placement, digital marketing, English-language testing, and training across a global network, we are a global leader in the international education sector. If you share our passion for creating great customer experiences and thrive in an innovative culture, come join hands with us.

POSITION PURPOSE

The Education Counselor guides international students to find the institution that best meets their learning and career aspirations. Driving the achievement of your pipeline goals, customer satisfaction and advocacy targets through each stage of the student journey.

On offer is an Full time role for our office at Melbourne.

RESPONSIBILITIES

Sales Achievement

• Provide information and advice to international students and their families regarding study opportunities in Australia, in English and other languages as applicable.
• Submit applications to institutions, obtain offers and facilitate enrollments.
• Follow up leads and inquiries and maximise the number of applications submitted and finalised.

Professional Competence

• Possess high level of product knowledge and competency in using C4C for managing student cases and running performance reports. Ensure accuracy in data entry and management.
• Maintain excellent knowledge of student visa conditions and client programs and processes.

Customer Service Orientation

• Attend to student face-to-face, phone, live chat and email inquiries in a timely and professional manner
• Follow through on student inquiries, requests or complaints and provide information and assistance as required
• Provide customer service to IELTS test takers and students visiting the student services office

Interactions and Team Work

• Support event managers in the organisation of major promotional events such as Interview Sessions (included above) and twice-a-year exhibitions
• Assist the promotion and student bookings of excursions and cultural events
• Provide input on marketing activities to promote IDP brand and services and work with Marketing Coordinator to coordinate the advertisements on community newspapers and websites.

Building Collaborative Relationships

• Proactively seek partnership opportunities with industry stakeholders such as student associations, migration agents, referral partners

WHAT WE’RE LOOKING FOR

• Minimum 6 months of working experience as an Education Counsellor
• Achievement oriented and customer service orientation
• Demonstrated ability to communicate effectively
• Collaborative and a team player
• Understand needs and issues of on-shore international students

GOOD TO HAVE

• Completed Bachelor Degree
• Proficiency in English and fluency in second language (desirable)
• Understanding of Immigration system/visa pathways.
• QEAC

WORKING AT IDP

IDP is truly international. We have a culture that celebrates diversity. With more than 5,000 people around the world, when you join IDP you become part of a connected community that supports you from where you are today, to where you want to be tomorrow.

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people’s diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.