Primary Purpose of the job

This position will provide outreach case management support to women and women with children who have experienced and/ or are currently experiencing family violence. The role also encompasses the delivery of assessment and crisis response.

The role will be in instrumental in delivering high quality, safe and effective family violence and child well-being responses to those seeking support, safety, and recovery.
The Family Violence Services works with service users from a feminist perspective, aiming to empower and increase the safety of women and children.

• Effective relationships are established with clients that encourage self-determination and participationand uphold the principles of the National Family Violence Model of Care.
• Case management support is provided to clients in accordance with TSA case management models and standards of practice
• Ongoing assessment is made of the client’s issues, needs and circumstances from initial intake to exit
• Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients
• Case plans are implemented and actively led by the participant
• Clients are assisted to access holistic support services and establish community connections, and where needed are assisted through advocacy with service providers
• Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals
• Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems
• Risks to clients, staff and TSA are identified and bought to the attention of the Team Leader as soon as possible
• Service gaps are identified and recommendations for service delivery improvements are made to the Team Leader
• Key performance indicators are met in accordance with outcome measurement timeframes

Qualifications and Experience

• A tertiary qualification in Social Work is essential.
• Experience working in the family violence sector is desirable.
• Experience in specialist family violence and/ or child wellbeing work is highly desirable
• Demonstrated case management experience and skills
• Highly developed time management and work prioritisation skills with an ability to work autonomously with minimal supervision required
• Advance computer skills including experience in data and record management

Capabilities

Act Ethically & with Integrity

• Supports a culture of integrity and professionalism
• Represents the organisation in an honest, ethical and professional way
• Helps others to understand their obligations to reflect expected standards of behavior and codes of conduct

Display resilience

• Is flexible, adaptable and maintains appropriate self-care
• Constructively raises and works through issues and challenges and seeks alternative solutions
• Keeps control of own emotions and remains calm in the face of challenging situations
• Displays an optimistic approach to work

Show Respect

• Recognises and respects differences in culture, style and viewpoint
• Responds in culturally appropriate ways
• Acknowledges and is responsive to diversity of experiences, perspectives, values and beliefs
• Minimises and resolves tensions in the workplace

Communicate effectively

• Encourages others to contribute inputs
• Uses non-verbal skills to create opportunities for others to be heard
• Anticipates and addresses key areas of interest for the audience and adapts accordingly
• Tailors communication to the audience
• Clearly explains complex concepts and arguments to create shared understanding with individuals and groups
• Creates opportunities for others to contribute to discussion and debate
• Causes understanding in others by developing logical and well-reasoned arguments
• Writes fluently in a range of styles and format

Work Collaboratively

• Supports others in challenging situations and acknowledges outcomes that were achieved by effective collaboration
• Proactively contributes to a positive team spirit
• Engages with others to share information and solve issues and problems jointly

Focus on People We Serve

• Is mindful of the impact of own role on those TSA serves in the community
• Provides service appropriately and responsively to the needs of people
• Recognises the need for referral and takes appropriate action
• Advocates and negotiates effectively for people
• Confirms satisfaction with services and addresses or escalates complaints

Diversity and Inclusion

• Works to create a culturally safe, welcoming and inclusive workplace
• Recognises and respects differences in culture, style and viewpoint
• Responds in culturally appropriate ways; particularly when working with:
• Aboriginal and Torres Strait Islander people,
• people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
• people with a culturally or linguistically diverse background

Requirements of the role

• Relevant child protection requirements are obtained for example Working with children check.
• A national police record check is required
• Compulsory Code of Conduct, WHS and Bullying and Harassment training modules are completed and up to date.