Who are we?
Telecare is one of the fastest-growing, ethically-driven virtual specialist care providers in Australia. We are working to revolutionise healthcare, making specialist care more efficient and accessible to the under-served. Working together with GPs, specialists and tech professionals, we are digitising and streamlining the patient journey via telehealth and our unique virtual platform.
We pride ourselves on social impact, collaboration and efficiency – saving time and money for patients, care teams and specialists alike. Our specialist panel covers 32 specialties (and growing!), and we are currently supporting GP clinics and public hospitals across Australia. Together, we are providing a higher level of virtual specialist care for those who need it most.
What’s the job?
This is a fast-paced and challenging role where you will:
- Work with patients and mental health clinicians to book and manage telehealth video consultations via our software platform, onsite in our Blackburn, VIC office
- Be a critical point of contact for our GPs and specialist doctors and help them manage their consultation flow
- Help patients attend appointments
- Feed important information back to the broader team so we can improve our product offering
Why should you join?
- Improve the lives of underserved mental health patients nationwide
- Have the opportunity to grow your career in one of the fastest-growing specialist care organizations in Australia
Position description:
We are looking for a talented, full-time Mental Health Coordinator to successfully coordinate the nationwide delivery of our telehealth mental health services.
- Serve as the first point of contact for individuals seeking mental health medical services.
- Conduct virtual mental health triage assessments through phone calls, SMS, and emails.
- Coordinate and schedule appointments with mental health professionals based on the triage assessments.
- Maintain a compassionate and empathetic approach while interacting with patients.
- Ensure all communication and interactions adhere to confidentiality and privacy standards.
As a valued member of our growing tech enabled digital health company, you will enjoy a variety of upskilling opportunities.
Our ideal candidate will have:
- medical administrative, nursing, mental health, disability work experience is a plus
- customer service work experience is a plus
- collect and manage key information, including organising and monitoring patient data
- multi-task, prioritise and schedule a wide variety of tasks and activities
- listen effectively and communicate in a clear and articulate manner to engage medical providers, patients and other medical institutions.
- have excellent attention to detail, and will produce accurate, high-quality reports and documentation
- develop trusted customer relationships with a focus on achieving customer satisfaction
- successfully meet changing demands and situations, including dealing with a diverse range of clients
- maintain patient confidentiality and adhere to ethical standards
- be proficient in Microsoft 365 or similar software (familiarity with medical management software and video-conferencing software is a plus).
