About the Organisation

The Spiers Centre Inc. (TSC) is located in Heathridge, primarily servicing communities in the Cities of Joondalup, Wanneroo and Stirling. Our core business is providing assistance through emergency relief and financial counselling programs, personal development programs and support groups that empower individuals experiencing a stage of vulnerability in their lives.

TSC is committed to being a centre for support, information and empowerment of individuals, families and communities whilst ensuring we uphold our values in everything we do.

The Position

We are currently seeking 2 x Part-time (0.5 FTE) Financial Counsellors on a contract until 30 June 2024 with the possibility of an extension.

As one of The Spiers Centre’s Financial Counsellors, you will provide financial counselling and advocacy to individuals to optimise their financial situation.  You will work collaboratively with other service providers and the Financial Wellbeing Collective to determine appropriate strategies, referral pathways and support.

Selection Criteria

• Demonstrated experience in a similar role, including financial counselling or a financial service/s organisation.
• Skilled in assisting individuals experiencing credit and debt issues to understand their rights and obligations. 
• Proven ability to develop and deliver programs and services, including community education, in response to identified community needs.
• Demonstrated ability to work autonomously at the local community level with sound problem-solving skills.
• Highly developed communication and customer service skills.
• Sound record keeping, budget monitoring and report writing skills.
• A well-developed understanding of social justice issues from a diversity and inclusion approach.
• Understanding of community development approaches and strategies

Relevant Skills and Knowledge

• High-level organisational skills with the ability to prioritise competing tasks. 
• High-level communication and problem-solving skills, including negotiating and client-centred advocacy skills.
• High-level customer service skills 
• High-level computer, numeracy, and literacy skills 
• Ability to work independently and as part of a team.
• Knowledge of financial literacy and financial capability tools.
• Ability to prepare and present community education and to raise public awareness on relevant issues.

What we can offer you

• Generous NFP salary packaging opportunities (option to package up to $15,900 for general living expenses and an additional $2,650 for entertainment benefits per annum)
• Extra Leave – 3 days of Board Approved leave at the end of the year (pro rata for part-time) and 1 day of Birthday leave per annum.
• Paid parental leave policy. 
• Family Domestic Violence and Abuse (FDVA) leave, financial assistance and structured support for any employees who have experienced/ are experiencing FDVA incidents.
• Free and confidential counselling services through our Employee Assistance Program (EAP)
• Additional Benefits 

About You

You are a passionate and talented individual who is driven to deliver a quality service for our clients.

To be successful in this role, you will have:

• Completed Diploma of Community Services in Financial Counselling.
• Eligibility for membership with the Financial Counselling Association of Western Australia.
• Experience and knowledge of Financial Counselling, including relevant statutes, regulations and policies.
• Unrestricted driver’s licence
• Current Working with Children Check Card (or willing to obtain)
• Satisfactory National Police Clearance (not older than 6 months from the issue date)

Job Description: Available

Salary: SCHADS Award Level 5, depending on qualifications and experience.

Location: One Financial Counsellor will be required to work in Heathridge and the other in Marangaroo. There may be a need to work/travel between our three sites – Heathridge, Marangaroo and Joondalup.  

For further information:  Contact Tina Bennett – Financial Hardships Coordinator, on 08 9401 2699. 

How to apply: Interested individuals are requested to email in confidence a current CV and their written responses to the selection criteria below to [email protected].

Closing Date: Friday 3 November 2023 at 5.00pm AWST 

The Spiers Centre reserves the right to commence or stop recruitment before this date. 

The Spiers Centre is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people of all ages and people with disabilities.

Applicants are required to demonstrate a commitment to The Spiers Centre values.