It is a genuine occupational requirement that an Identified position be filled by an Aboriginal or Torres Strait Islander person as permitted by and arguable under Section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).
As the Aboriginal and Torres Strait Islander Telephone Counsellor you contribute to the effective operation of the Health Contact Centre by providing telephone counselling, information, referral, and advice to people who call services that promote behavioural change.
What we are looking for:
- Understanding of the cultural and historical issues that impact on Aboriginal and Torres Strait islander persons engaging with Health Contact Centre services.
- Knowledge and proven ability to provide collaborative counselling, referral and education using best practice counselling skills (e.g., Motivational Interviewing, Acceptance and Commitment Therapy, Cognitive Behaviour Therapy, Strengths-based Counselling and Narrative Therapy).
- Possess high level communication skills including written and oral communication.
- Ability to work independently and efficiently to achieve team and individual goals within a structured call centre environment.
How to apply:
Please provide the following information to the panel to assess your suitability:
- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate, or past supervisor.
- A one-page covering letter informing the panel of your skills, personal qualities and motivation for applying.
What is on offer:
- Up to 12.75% employer superannuation contribution
- Annual leave loading 17.5%
- Salary packaging
- Work/life balance, variety and flexibility
- Employee Assistance Program
- Job Security