After Hours Crisis Care Practitioners Emma House Domestic Violence Service INC


About Emma House

Emma House Domestic Violence Services is a feminist and client-lead organisation that aims to reduce the impact of domestic and family violence on individuals, women and children and our community. 

Established in 1979, Emma House is the leading specialist domestic and family violence service in South West Victoria, operating a range of services that includes crisis accommodation, crisis response, counselling and support, case management, a specialist community legal practice and specialist children’s support services.

Emma House and The SAFV Centre have recently entered into a partnership for the joining of the two organisations through a proposed merger. The merger is pending government approval to take place during 2023. The SAFV Centre is providing leadership support to Emma House and together we are pleased to offer the opportunity for a Client Services Manager to join the organisation.

About You

With degree qualifications in psychology, social work, welfare, community development or other relevant discipline, you will be able to demonstrate a minimum of one year experience in a similar role.

You will be committed to a minimum number of shifts per month.

You will be a values driven person, motivated to make a difference. You thrive working autonomously and also collaboratively within a dynamic, team environment.

We pride ourselves on being a great place to work. You care for our clients and we care for you, including by investing in your development and wellbeing. You will have access to leading specialists and training and development that supports you in your role and in your longer term career journey. We offer a variety of career pathway options, leading salary packaging benefits and flexible working arrangements that help you manage your work and your life.

About the Role

The After Hours Crisis Care Practitioner is responsible for providing a specialist crisis care after hours’ service for women, young people and children experiencing family violence. The role works on a rostered, on call basis on weekends, weeknights and public holidays and is required to participate in monthly team meetings, debriefing, group supervision, annual performance and development reviews and training.

The core functions of the role include:

  • Attend at a police station or hospital (in a COVID safe way) to conduct an assessment to ensure safety, accommodation, mental health and other immediate needs are addressed until the next business day.
  • Provide accurate information and facilitate access to medical and legal options, emergency assistance and appropriate accommodation.
  • Liaise, consult and advocate where necessary with Victoria Police, forensic medical services, nursing and medical staff, accommodation providers and other professionals as required.
  • Consult with line management for issues requiring clarification or authorisation.
  • Document case notes and record statistical information immediately after a callout.
  • Facilitate a referral to our business hours’ intake service and provide external referral information, as appropriate.

Reporting to the Manager Client Services, you will be supported by highly skilled and qualified practitioners and receive regular support.

Emma House Domestic Violence Services is a feminist organisation, which culturally aligns to feminist values and practices and prides itself on being an employer committed to equal opportunity, diversity and social inclusion. Emma House strives to create a workplace environment that focuses on flexibility and building the skills, capacity and opportunity for our employees.

Emma House actively values and promotes diversity, and is committed to being inclusive and respectful to all. We welcome applications from women who are Aboriginal, members of the LGBTIQ+ community, from culturally and linguistically diverse backgrounds and women of all abilities.

Working at Emma House can be very rewarding and you will work with great people who all have the same goal – to change the culture of violence in our community and achieve gender and social equality. We offer ongoing training and development opportunities.

The Offer

  • Casual – multiple positions available
  • A flexible and supportive team environment where staff engagement and development are prioritised.
  • SCHADS Level 4 Award salary, subject to skills and experience.

 To Apply

To apply, please go to our website at to view the position description and submission requirements. All applications must address the key selection criteria outlined in the PD. Applications should be sent to [email protected]

Applications close on 30 August 2023 at 9am

Enquiries can be directed to Kate Gibson, People and Culture Manager on 0436 331 027 or Jodie McAuliffe, People and Culture Manager on 0428 172 203 at The SAFV Centre or via email to [email protected].



Emma House Domestic Violence Service INC

Job Salary