APS 6 Clinician – Client Assist
  
Duties
  
The Clinician will be part of the Client Assist Contact Centre providing intake assessment and triage services, clinical mental health support, crisis case management. The Clinician should have extensive experience in triaging and coordination of telephone based clinical intake services including complex and potentially high-risk clients.
  
Duties: 

• Triaging and coordinating intakes and referral of clients to the regions for allocation to services. This will include referrals of individuals, couples, families and complex and potentially high-risk cases.
• Provision of high quality clinical mental health services including assessment and referral, evidence based phone counselling, and crisis case management to eligible clients.
• Provision of specialised counselling intervention tools and models dependent on client needs and ensuring work is carried out to a high standard of professionalism, efficiency and effectiveness.
• Ensuring effective and efficient intake for clients requesting counselling, group and/or case management services.
• Ensuring escalated cases are identified and promptly triaged.
• Ensuring risk assessment and safety planning is completed during intake calls and appropriate follow up action taken.
• Excellent IT skills and extensive experience and proficiency utilising Government IT Systems and the Microsoft Office Suite.
• Liaison with internal and external stakeholders in relation to follow-up actions in coordinating care for cases identified at intake as required.
• Provide brief telephone intervention to clients in distress who may require immediate clinical support.
• Ensuring that cases identified as complex or high-risk are referred to the Assistant Directors for follow-up and referral to the regions, where relevant.
• Appropriate record-keeping and documentation regarding management of intakes identified risk cases.
• Ensuring compliance with clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Intake Document, Risk Assessment and Management Plan documentation).
• Provision of high level clinical guidance and advice.
• Assisting in the development of Client Assist Contact Centre policy and procedures where relevant.
• The flexibility to work shifts 24 hours a day, 7 days a week.
• Other duties as determined by the Client Assist Leadership Team. 

Please Note:

• Candidate MUST have availability to rotate across a 24/7 contact centre roster.
• Candidates MUST be available at least 3 shifts minimum (8 hours).
• For candidates available full time, the 24/7 roster is a 9 day fortnight.  

Mandatory Requirements

• Qualifications as a registered Psychologist / Mental Health Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, OR
• Qualification as a Social Worker eligible for membership of the Australian Association Social Workers (AASW) and be eligible to apply for Mental Health accreditation.
• Working with Children (WWC) and/or Vulnerable People Checks/Clearance.
• Applicants must have the ability to work across a 24/7 contact centre rotating roster.
• Minimum of 28 hours per week will be undertaken by the applicant.  

Desirable Skills And Experience

• Community or Defence mental health team experience.

If interested, please apply directly through the links provided. Alternately, contact Kalpana Palaniyappa for more information.

Kalpana Palaniyappa
0403 200 666  
[email protected] 

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