Job Overview

Intake Allocators (APS 6) work within the Open Arms Division of the Department of Veterans’ Affairs (DVA) providing operational support to ensure timely allocation of current and former serving Australian Defence Force (ADF) personnel, their partners and families to services. Reporting to the Assistant Director, Intake Allocators are responsible for the management of the regional allocations queue. This involves reviewing intake assessments, liaising with clients as required, management of client expectations in line with organisational capacity, and liaising with clinicians and other key staff to facilitate the referral process. Intake Allocators also conduct intake assessments to inform suitability for couples and family counselling, including Family and Domestic Violence screening. On occasion, they may conduct counselling intake assessment for internal referrals from Community and Peer Advisors and Clinical Care Coordinators.

Duties

• Collaboratively manage the regional allocation queue through liaison and consultation with Open Arms In-Centre Clinicians, Outreach Program Clinicians (OPCs) and administrative staff through:
• Daily oversight of the regional allocations queue.
• Review of intake assessments. 
• Liaison with either Client Assist Contact Centre or the client directly to obtain further information as appropriate.
• Matching of clients to appropriate OPCs or In-Centre staff based on client need.
• Escalating and prioritising clients in consultation with an Assistant Director or delegate.
• Establishing and building positive relationships with regional OPCs
• Contacting clients on the waiting list when required.
• Conduct intake assessments to inform suitability for couples and family counselling, including Family and Domestic Violence screening.
• Conduct counselling intake assessment for internal referral from Community and Peer Advisors and Clinical Care Coordinators, as required. 
• Maintain a small clinical workload of clients as negotiated with the Assistant Director. 
• Apply the principles of cooperative and safe working practices consistent with APS Values and the Department’s mission, vision, approach and values.
• Participate in community development and service promotion activities, as required.
• Participate in Open Arms program evaluation and research activities, contributing to project management activities that implement strategic directions and quality improvement recommendations, and provide feedback for ongoing development of clinical policies and procedures, as required.

Eligibility

• Applicants must be an Australian citizen to apply.
• Qualifications as an AHPRA registered Psychologist or Psychologist with Provisional Registration / Mental Health Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, OR
• Qualification as a Social Worker eligible for membership of the Australian Association Social Workers (AASW) and eligible to apply for Mental Health accreditation, OR
• Qualifications as a Counsellor with a minimum Level 4 Australian Counselling Association registration.

Notes

This recruitment process is being used to fill a Non-ongoing position.

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 12 months. 

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability