APS 6 Psychologist/Social Worker/Counsellor – Intake Allocator – Mt Gravatt QLD Calleo


APS 6 Intake Allocator
Intake Allocators (APS 6) will work within the Department’s Mental Health and Wellbeing Services Division, providing operational support to ensure timely allocation of current and formerly serving Australian Defence Force (ADF) personnel, their partners and families to services. Reporting to the Assistant Director, the Intake Allocator is responsible for the management of the regional allocations queue. This involves reviewing intake assessments, liaising with clients as required, management of client expectations in line with organisational capacity and liaising with clinicians and other key staff to facilitate the referral process.
Intake Allocators conduct intake assessments to inform suitability for couples and family counselling, including Family and Domestic Violence screening. On occasion, they may conduct counselling intake assessment for internal referrals from Community and Peer Advisors and Clinical Care Coordinators.
Key Responsibilities

  • Collaboratively manage the regional allocation queue through liaison and consultation with the In-Centre Clinicians, Outreach Program Clinicians (OPCs) and administrative staff through:

1. Daily oversight of the regional allocations queue.
2. Review of intake assessments.
3. Liaison with either Client Assist Contact Centre or the client directly to obtain further information as appropriate.
4. Matching of clients to appropriate OPCs or In-Centre staff based on client need.
5. Escalating and prioritising clients in consultation with an Assistant Director or delegate.
6. Establishing and building positive relationships with regional OPCs.
7. Contacting clients on the waiting list when required.

  • Conduct intake assessments to inform suitability for couples and family counselling, including Family and Domestic Violence screening.
  • Conduct counselling intake assessment for internal referral from Community and Peer Advisors and Clinical Care Coordinators, as required.
  • Maintain a small clinical workload of clients as negotiated with the Assistant Director.
  • Participate in community development and service promotion activities, as required.
  • Participate in program evaluation and research activities, contributing to project management activities that implement strategic directions and quality improvement recommendations, and provide feedback for ongoing development of clinical policies and procedures, as required.

Proposed Order Commencement Date 
Proposed Order Term and/or Completion Date
June 2024
Options to extend
Options to extend for up to 36 months 
QLD – Mt Gravatt 

  • Qualifications as an AHPRA registered Psychologist or Psychologist with Provisional Registration / Mental Health Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, OR
  • Qualification as a Social Worker eligible for membership of the Australian Association Social Workers (AASW) and eligible to apply for Mental Health accreditation, OR
  • Qualifications as a Counsellor with a minimum Level 4 Australian Counselling Association registration.

Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.

If you are interested in this role, please contact Kalpana on 0403 200 666 for more information. 

Alternatively, please send your resume to [email protected] to be considered for this role.