APS6 Clinician face2face Recruitment

Certified Practising Counsellors Australia

The association of counsellors and psychotherapists

Certified Practising Counsellors Australia

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JOB DESCRIPTION

face2face Reference No #574472
12 Month Contract. Possible Extension
Immediate Start
Based in Brisbane, QLD
$60 per hour plus Super

Description:

The Clinician will be part of of Client Assist Contact Centre and will provide assessment and triage services, clinical mental health support, crisis case management and service quality assurance. The Clinician should have extensive experience in triaging and coordination of telephone based clinical intake services including complex and potentially high-risk clients.

Duties:

Triaging and coordinating intakes and referral of clients to the regions for allocation to services
Provision of high quality clinical mental health services including assessment and referral, evidence based phone counselling, and crisis case management to eligible Open Arms clients
Provision of specialised counselling intervention tools and models dependent on client needs and ensuring work is carried out to a high standard of professionalism, efficiency and effectiveness
Ensuring effective and efficient intake for clients requesting Open Arms counselling, group and/or case management services.
Ensuring escalated cases are identified and promptly triaged.
Ensuring risk assessment and safety planning is completed during intake calls and appropriate follow up action taken.
Excellent IT skills and extensive experience and proficiency utilising Government IT Systems and the Microsoft Office Suite.
Liaison with internal and external stakeholders in relation to follow-up actions in coordinating care for cases identified at intake as required.
Provide brief telephone intervention to clients in distress who may require immediate clinical support.
Ensuring that cases identified as complex or high-risk are referred to the Assistant Directors for follow-up and referral to the Open Arms regions, where relevant.
Appropriate record-keeping and documentation regarding management of intakes identified risk cases.
Ensuring compliance with Open Arms clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Intake Document, Risk Assessment and Management Plan documentation).
Provision of high level clinical guidance and advice.
Assisting in the development of Client Assist Contact Centre policy and procedures where relevant.
Supporting the ongoing range of quality improvement approaches within Open Arms.
The flexibility to work shifts 24 hours a day, 7 days a week is a requirement.
Other duties as determined by the Client Assist Leadership Team.

Skills & Experience Required:

Qualifications as a registered Psychologist with full AHPRA registration

Qualification as a Social Worker eligible for membership of the Australian Association Social Workers (AASW) and be eligible to apply for Mental Health accreditation

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