Assertive Outreach Support Facilitator Ermha 365



  • Provide assertive outreach support to people with complex needs in the community
  • A creative and supportive space to help shape the direction of a new program
  • SCHADS Level 4 – plus super & salary packaging. Full time contract until 28/06/2024

About You
Are you motivated to improve the lives of those living with complex needs? Can you support others positively to achieve desired outcomes? Are you flexible and adaptable with a strong understanding of the traps people find themselves in when they become disassociated with support networks?

Additional attributes we are looking for include:

  • Previous experience in assertive outreach, youth work, case management, mental health, justice or AOD (professional, volunteer, lived experience); or qualifications in psychology, mental health, social work or other relevant fields
  • The ability to effectively and quickly build rapport with people and think outside-the-box to achieve positive outcomes
  • Flexibility, patience, confidence, initiative, street-smarts and emotional resilience
  • Effective listening and negotiation skills & a strong but adaptable communication style with people of diverse backgrounds and abilities
  • The ability to contribute positively within a team and work autonomously to manage your case load
  • Demonstrated capacity to work flexibly, possess the ability to manage competing demands, and able to effectively set boundaries and limits where required.

It is a requirement of this position to be fully vaccinated against COVID-19 and meet all compliance requirements in relation to NDIS Work Screening, Working With Children’s Check, work rights and possess a current & valid driver’s license.

About the role
The Assertive Outreach Service (AOS) is a brand-new program focused on delivering a targeted, time-limited-service response to a small number of clients with complex functional needs, who experience significant service gaps and present an unacceptable risk of harm to others and/or self. The AOS program will be piloted initially for up to 12 months and will deliver assertive outreach and case management services to clients referred by the Department of Families and Fairness (DFFH) across the North West Metropolitan Region of Melbourne. Within this new program, the Assertive Outreach Support Facilitator will support people to overcome barriers to accessing services and is provided flexibility in the place of residence or community, to build capacity for people with complex needs and improve their engagement with targeted interventions and services. Working under the leadership of the Complex Case Manager, the Assertive Outreach Worker will deliver practical support allowing clients to obtain their desired goals.

The Assertive Outreach Support Facilitator role entails:

  • Provide assertive outreach and psychosocial support to young people and adults who are experiencing service gaps
  • Work with participants, clinical teams and other stakeholders (e.g. family) to access and engage with a range of supports
  • Develop, monitor and track recovery plans whilst encouraging engagement with support networks for individuals experiencing severe mental illness, crisis and/or homelessness
  • Complete assessments and participate in case plans in collaboration with care teams and liaising with clinical staff/other services
  • Advocate for others and build support networks whilst managing risk and resolving conflict

This role works on a hybrid system, including working from home and assertive outreach support to participants across Melbourne, primarily across the North West Metro Region. This role will require you to be willing to travel to unplanned locations at short notice.

Program hours are typically 8am to 8pm with potential for weekend work. This is a contract position ending 28/06/2024.

What we can offer you
ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:

  • Opportunity to have a career that changes lives
  • Industry-leading induction and on-the-job training provided, with access to free and continuous online learning modules at your own pace
  • Staff benefits program with discounts to over 250 retailers, wellbeing hub and Employee Assistance Program
  • A supportive team environment that is engaging and inspiring
  • A competitive total package – SCHADS level 4 with the ability to salary package

About ermha365
This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” – those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

If you’re resilient, like a challenge and want to be part of transforming people’s lives, then please contact us.

ermha365 is committed to the safety, participation and empowerment of all children. Further information at

Diversity and Inclusion
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at [email protected] noting your preferred method of communication and contact details and a member of the team will be in touch.