About Us

We are trusted to ensure the safety and wellbeing of people in our care across Australia’s network of immigration centres. Our team provides fully integrated services across facilities management, accommodation, catering, welfare, engagement, security, transport, and escorting. We are committed to treating people in our care with dignity and respect in a safe and secure environment.

About the Role

As part of our Welfare and Engagement Team, you will report to the local Welfare and Engagement Manager within an Immigration Detention Facility (IDF). You will provide positive behaviour support services to detainees with Autism Spectrum Disorder, Intellectual Disability, and other complex diagnosis.

You will provide professional information and advice to detainees with complex needs, staff, and other relevant stakeholders within the Immigration Detention Centre regarding evidence-based approaches to reducing the impact and frequency of challenging behaviours. Contribute to the overall success of welfare services available to detainees, conduct comprehensive assessment relevant to the detainee’s presenting issues, needs and circumstances as well as Functional Behaviour Analysis to assist in the development and implementation of the Detainee Behaviour Support Plan.

You will support complex case and critical incident reviews and provide support to site-based W&E personnel to identify and support detainees identified as at risk.

Permanent full-time working 38 hrs a week Mon – Fri, with flexibility to work on call when required to meet business needs.

To be successful in this role, you will have:

• A degree in psychology, counselling, social science or other related fields
• Ability to conduct functional behaviour assessment and design function-based behaviour support plans
• Experience using evidence-based interventions/strategies and person-centred approach in managing challenging behaviours
• Minimum of 3 years (full time equivalent) experience working as a Behaviour Support Practitioner and providing positive behaviour support
• Experience in working with people with complex needs including, complex trauma, adults and the elderly with Autism Spectrum Disorder, Intellectual Disability, and other complex and mental health diagnoses
• Experience in working with people from Culturally and Linguistically Diverse (CALD) and different religious backgrounds
• Ability to develop and conduct psychological/psychoeducation programs
• Understand the principles of Positive Behaviour Support
• Current First Aid (HLTAID011) and Cardiopulmonary Resuscitation (HLTAID009) certification
• Working with Children Check relevant to individual state
• National police check (AFP)
• Current Drivers Licence

About You

You have a professional and friendly manner, you enjoy interacting with people and possess the ability to effectively manage internal and external stakeholders within a complex and dynamic environment.

You are passionate about providing support services and working as part of a multi-disciplinary team to support delivery of the highest standard of care and support to detainees.

A flexible mind set with the ability to promote environments that support and maintain positive behaviour. You are emotionally resilient and possess the ability to adapt well in the face of adversity, trauma, tragedy, threats, or significant sources of stress such as family, health, or workplace stressors, maintaining psychological well-being. 

Rewards & Benefits

• Be part of an amazing culture, based on the values of trust, care, innovation and pride
• Gain access to Global Employee Networks that embrace diversity and inclusion
• ‘Start with a job and stay for a career’ with extensive employment and growth opportunities across Serco’s many contracts
• Referral Programs
• Paid annual and personal leave
• Paid volunteer leave
• Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more!
• Ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program

Referrals

Refer a friend or colleague and be rewarded!

Refer a suitable Healthcare Professional to join Serco’s Facilities and Detainee Services – Behavioural Support Team and receive a $1,500 Prezzee Voucher if they are successful! Please email their details to [email protected] [link removed] and we’ll take care of the rest.

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the ‘Apply Now’ button.

You must also be an Australian Citizen or Permanent Resident to obtain the required clearances for this role.

For a confidential chat, contact Steven Tinev on 08 8432 2554 or [email protected] [link removed]

To learn more about these and other opportunities visit www.serco.com/aspac/careers [link removed]

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. 

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.