Carer Peer Support Worker – West Office Gateway Health


  • Based in Shepparton
  • Part time permanent positions available
  • Lived or living experience opportunity



Gateway Health is a community health service providing health and welfare services to individuals, families and communities across north east Victoria and parts of southern New south Wales. We are a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).

The organisation employs over 380 staff providing a range of primary health and community services across the Ovens Murray region in North East Victoria and parts of Southern New South Wales. Gateway Health serves all people, and is committed to improving individual and population health outcomes. We do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health.


The Carer Peer Workers will have a lived or living experience as a family member, carer or supporter of someone with mental health or substance use challenges. The Carer Peer Support Worker will draw upon their personal lived or living experiences as a carer to support those who access the Hume Family and Carer-led Centres.

Carer Peer workers will support the emotional, social, spiritual and physical wellbeing of mental health carers who access this service by forming relationships based on mutuality, respect and understanding of the experience of caring. This is highly specialised work which requires training and ongoing supervision from experienced peer support workers. 

The Hume Family and Carer-led Centres will have the capacity and physical space for unplanned and planned drop-in respite. The presence of Carer Peer Workers at the Centre during opening hours is critical to provide a warm and welcoming experience. Centres will have therapeutic quiet rooms designed in collaboration with local carers with kitchenette facilities

Team members will respond to the needs of the carer in the moment – acknowledging that many carers might simply want a quiet space for timeout, while others might be seeking an ear to listen, or information and linkage to required supports.

The LGAs that this role will service include: Moira, Greater Shepparton, Mitchell/ Strathbogie, Murrindidi


If you are passionate about providing solutions to support mental health carers we want to hear from you.

You will have:

  • A lived experience of caring for someone who has experienced mental health and/or substance use challenges and treatment within a mental health and/or drug and alcohol service
  • Well-developed communication and interpersonal skills
  • The ability to work independently as well as collaboratively as part of a multidisciplinary team
  • Certificate IV in peer support or mental health or willingness to undertake.
  • Completion of or willingness to complete Intentional Peer Support Training.


Community Health Centre (Stand Alone Services) Social and Community Service Employees Multi Enterprise Agreement 2022

Classification Level 2


Gateway Health promotes a learning culture that encourages innovation and initiative and recognises our staff as our greatest asset. Gateway Health is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve within our community.


  • Laptop, mobile phone with remote access on and offsite
  • Not For Profit Salary Packaging A$15,900 tax free
  • Ability to work from home + paid parental leave
  • Professional development + ongoing training and support provided
  • Free car parking
  • Fitness Passport – a discounted workplace health and fitness program for you and your family
  • Access to regular external supervision debriefing with Employee Assistance Program (EAP) support available as needed, together with Group Supervision and Wellness activities.

For a confidential chat about the position please call Karen Murison on 0439 021 972

Don’t meet every single requirement? At Gateway Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every selection criteria and/or qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.

APPLICATIONS CLOSE 3rd September 2023

Gateway Health is an Equal Opportunity Employer and is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve including Aboriginal and Torres Strait Islander peoples; people with disability, lesbian, gay, bisexual, transgender and gender diverse people, intersex people, people experiencing health inequalities, and culturally and linguistically diverse people.

Please Note – should you be successful, you are required to undergo a:

  • Criminal History Check
  • Working With Children Check
  • Proof of your eligibility to work in Australia (provide either – birth certificate, passport. VISA, etc)

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.

All personal information will be kept confidential in compliance with relevant privacy legislation.