Case Management Mid Coast Womens Domestic Violence Court Advocacy Inc


Domestic and Family Violence Case Management Position

Port Macquarie NSW

  • Permanent, Part time
  • Port Macquarie Office
  • 56 hours per fortnight (negotiable)
  • Salary rangeSCHCADS L5

We are seeking a Case Management Worker to join the Mid Coast Women’s Domestic Violence Court Advocacy (WDVCAS) team.  This role provides case management support for WDVCAS clients who have been assessed as having ongoing and serious needs because of domestic and family violence.  Services may include intensive support, safety planning, information, referrals, and other supports to builds women’s emotional, psychological, and practical capacity to escape and recover from violence.

We provide a best practice, specialist, trauma informed model of service delivery response to women in a timely manner to improve their immediate safety and other needs.

  • This position is open to female applicants only. 
  • Being a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW)
  • Aboriginal and Torres Islander women are strongly encouraged to apply.

Key responsibilities of this role 

  • Case work with WDVCAS clients, including development, implementation, assessment, and review of case plans with clients 
  • Intake meetings with the Manager who is responsible for referral of WDVCAS clients into case management 
  • Risk assessment, using the DVSAT, and safety planning with clients 
  • Provision of relevant information to clients and making warm referrals on their behalf to a range of service providers to assist with their ongoing needs
  • Liaison with the SAM Coordinator to ensure all clients assessed as ‘at serious threat’ are placed on the agenda for the next SAM when necessary 
  • Attendance at Safety Action Meetings and court as required 
  • Liaison with case managed clients in relation to Safety Action Plans developed at SAM
  • Liaison with case managed clients in relation to their court matter
  • Develop and maintain strong working relationships with key WDVCAS partners, including the NSW Police Force, Local Courts, legal representatives, and referral agencies, in order to facilitate client access to those agencies and services 
  • Attendance at relevant community meetings and interagency events as directed by the Manager 
  • Maintaining accurate, relevant, and impartial client file notes, case plans, data entry and other documents so that information is current and up to date.
  • Strict adherence to consent and privacy policies, and responsible client file handling policies

Essential Criteria, 

  • Relevant qualifications and/or experience in community services or social work
  • Demonstrated understanding of the gendered nature of Domestic & Family Violence its complexities and consequences
  • Understanding of intersectionality between social issues and domestic and family violence, in particular the barriers that women may face when leaving violence including women with disabilities, Aboriginal and Torres Strait Islander, people from multicultural backgrounds and members of the LGBTQI community.
  • Demonstrated experience in case management and understanding of working with people who are impacted by trauma and related issues
  • Demonstrated knowledge of the criminal justice response to domestic and family violence including Apprehended Domestic Violence Orders.
  • Excellent communication skills, particularly in negotiation, advocacy and conflict resolution 
  • Knowledge of and an ability to work effectively with interpreter services
  • Proficient information technology and data entry skills, and the ability to use word processing software including Outlook, Word, Excel, databases, and master online platforms easily.
  • Excellent organisational and administrative skills to undertake all your own client notes, data entry, report writing and administrative duties for your role. 

The preferred applicant will be required to undergo a Working with Children Check and a National Police Record Check.

How to Apply

Do not forward you application via Seek as it will not be considered

  1. Email your covering letter, resume and document detailing how your skills and experience meet the essential criteria listed above.
  2. Please address the essential criteria in full.  Applications that do not address the essential criteria will not be considered.
  3. Email your application to;

    [email protected]

Applications will close when this position is filled.





Mid Coast Womens Domestic Violence Court Advocacy Inc

Job Salary

Part time