Case Manager – Family Violence GenWest


We are seeking a Case Manager – Family Violence role within our Client and Residency Management team! The salary for this role is a SHADS Level 5 (between $93,858.96 to $98,111.52 + $15,990 salary packaging) pro rata.

We are seeking a full-time Case Manager within our Client and Residency Management team. This position is responsible for the delivery of a range of client-focused family violence case management services to women and children residing in refuge and medium-term housing. Following risk assessment and safety planning, this position is responsible for developing case management plans, in collaboration with clients, which include facilitating access to medium term to long term housing and other required support.

Reporting to the Refuge Manager, the responsibilities of this role include:

  • Managing an agreed load of client cases, that includes developing and reviewing case plans which reflect client goals within expected service delivery timelines, including brief and longer-term responses.
  • Undertake comprehensive risk assessment and safety planning processes using the tools contained within the Family Violence Risk Assessment and Risk Management Framework.
  • Work collaboratively with external service providers to provide an integrated continuum of support to victim survivors
  • Provide crisis support and advocacy for victim/survivors (inc. children and young people) experiencing family violence
  • Identify and respond to intersecting factors of socioeconomic status, culture, geography, age, disability, sexuality and gender identity, which impact on the experience of victim survivors

For more information about the responsibilities of this role, please see the Position Description found at

We are actively hiring for this role, applications will close on 17th August 2023. Please press ‘apply’ or send your application to [email protected]