HomeMade is an approved provider transforming home care in Australia through their creative approach, designed to support people in achieving their goals while living at home. Their dynamic approach keeps people in control of their package, funding, and support.
The Role
Through the provision of individualised case management, you will build relationships with customers and families through educational options for self-management, engage in health assessments, and support them to develop a team of carers that fits within their budgets and personalised needs.
We work in a virtual environment which means your excellent rapport-building skills and consultative manner will immediately add value to our Customers. This also enables you to work flexibly from home and have a great work-life balance.
On any given day you will spend time:
- Providing support with online assessments and recommendations for customers accessing HomeMade services.
- Develop individual support plans, and provide community resources to ensure quality care.
- Maintain oversight of customer’s care plans and changes in circumstances during their time with HomeMade.
- Assist clients with staying in control of their services and support that matters to them by giving them the tools to be successful in their self-management.
- Be part of a dynamic team that pushes the boundaries of technology to create innovative solutions that have a direct impact on the lives of others.
How you will make an impact!
- You have demonstrated experience in case management from a financial services/insurance background with the ability to manage high volumes.
- You know how to build relationships and rapport quickly, you are a people person who is passionate about self-management.
- You work with empathy, to ensure the customer is being held and supported to be self-sufficient and live independently.
- Your communication skills and customer service focus drives positive outcomes.
- You are a dynamic and results-driven professional with a passion for making a difference in supporting people to live a full life in their homes.
Who you will be working with
You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment. Our teams live the HomeMade values in all they do towards this:
PUT PEOPLE FIRST: People and relationships matter most
FOSTER FREEDOM: Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions
DO THE RIGHT THING: What is fair, honest, open, ethical, and transparent
BE BOLD: With a vision to imagine and create a brighter future
As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
Benefits of Working at HomeMade
Work remotely for a health-tech disruptor in the Aged care industry!
Supportive family-friendly working environment
Remote working or Hybrid work- depending on what suits your circumstances
Career development opportunities