Job Description

About the role:

This is a newly formed case management role which will play a vital role in supporting our elderly customers right across the country to live independently in their own homes.

You will be responsible for remotely managing Home Care Packages (HCP), private and commercial customers. Working in tandem with colleagues, you will be responsible for the identification of new customers and proactively driving loyalty with existing ones. You will also manage budgets, guidelines, policies as well as ensuring customer records are updated and organisational processes are followed consistently.

You will also work closely with colleagues to ensure clinical, allied health and relevant third party health assessments are completed where required.

Other responsibilities include:

• Document and update Care Plans to ensure all relevant colleagues understand the care needs of the customer.
• Liaise with service delivery teams to ensure services are aligned and delivered effectively.
• Facilitate the purchase of equipment or aids ensuring the customer’s budget and program guidelines are adhered to.

It’s a hybrid role where you will be required to work in our Bella Vista office for approximately 2 days per week and the rest of your time working from home.

About You:

• Previous experience in case/program coordination in community aged care
• Demonstrated ability to engage with internal and external stakeholders – GP, ACAT/S, Outsourced services and other health professionals
• Advanced written and verbal communication skills
• Strong organisational skills, analytical skills and ability to meet deadlines
• Ability to build strong internal and external relationships including working within a multidisciplinary team
• A strong customer experience focus gained through working in a similar or comparable industry
• Ability to work both independently & in a team, proactively identifying issues and potential solutions
• Experience in managing a high workload in a fast paced environment
• Strong attention to detail and adherence to following organisational policy and procedures
• Demonstrated experience using Salesforce, Google products as well as word, excel, and powerpoint.

About KinCare:

We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.

If this sounds like the role and workplace for you, apply now!

For more information, visit www.kincare.com.au or contact our Talent team at [email protected].