Case Manager Multicultural Australia


About Multicultural Australia   

It’s who we are…

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for a Case Manager to work as part of our Client Services department. The role is Full time Fixed term until June 2024 with possibility to extend, based in Brisbane. 

The Humanitarian Settlement Program (HSP) provides support through tailored and holistic case management, applying person-centred and culturally informed frameworks, with specific focus on supporting clients to achieve outcomes across English, education, employment and community engagement. We aim to promote wellbeing, independence, belonging and quality of life through delivering culturally appropriate support which nurtures aspirations, promotes independent living skills, inspires active citizenship and supports connection with family, peers and communities. Strong, positive relationships are at the core of our work. 

This role is a Maternity Cover with possibility to extend


Among other duties, the successful candidate will:

  • Provide culturally competent case management and coordination to people from a diverse range of refugee and humanitarian backgrounds;
  • Complete a comprehensive psychosocial needs assessment with individual clients and families and develop a case management plan which focuses on needs and aspirations;
  • Provide emotional support to clients in a culturally sensitive way with an understanding of acculturation and the continuing impact of past torture and trauma on clients;
  • Work collaboratively with Bicultural Workers to provide direct case management with individual clients and their family members;
  • Identify mental health risk factors, completing a mental health screen and ensuring appropriate referral of clients to specialised mental health supports;
  • Provide cultural orientation and life skills development to clients and assist clients to develop meaningful social connections including links with members of their culture, origin or religious community;
  • Provide crisis intervention support when required to respond to immediate and urgent needs, escalating situations to your Line Manager where a client, agency, staff member or organization is at risk;
  • Participate in the emergency on-call roster which involves responding to calls to the Multicultural Australia’s 24 hour emergency mobile phone periodically;
  • Develop leadership skills with opportunities to provide leadership with Bicultural Workers and Volunteers in accordance with Multicultural Australia’s policies and procedures;
  • Maintain effective collaborative working relationships with key stakeholders to ensure effective planning and delivery of services to clients;
  • Deliver client focused advocacy and liaison with community and government agencies to establish pathways for appropriate service options for individual clients, and work collaboratively with government and community agencies;
  • Provide case management support outside the Toowoomba region, region when required, including, but not limited to Brisbane, Logan, Gold Coast and Ipswich regions; and
  • Participate in the drop-in centers, along with networking and community awareness raising activities, as well as participate in on-call Emergency Phone Rosters as directed by the relevant Team Leader.

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  1. Possession of tertiary qualifications in Social Work, Psychology Behavioural Sciences, Occupational Therapy, Human Services, or related discipline;
  2. Minimum of two years work experience in human services;
  3. Demonstrated knowledge and experience of casework frameworks in a multicultural context;
  4. Demonstrated stakeholder engagement skills in relation to both intra-organisational relationships (i.e. between program areas) and inter-organisational relationships (i.e. between collaborating organisations and agencies), including the ability to negotiate for outcomes that are beneficial to clients and to organisational development;
  5. Demonstrated ability to work collaboratively in a team environment and availability to occasionally work outside normal business hours and across Multicultural Australia office locations as needed;
  6. High level oral and written communications skills, including the ability to write case plans, complete reports and any other necessary documents within strict timeframes, including excellent computer proficiency, time management and organisational skills;

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. 

Please peruse the position description on our website for full details about the role: 

For any queries, please contact Soraya Nabizadeh, HSP SIS Team Leader – [email protected]

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 18/09/23. We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community – in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief – and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.



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