Case Manager Northside Community Service


About the Organisation

Northside Community Service is a non-profit organisation serving the community of North Canberra and beyond since 1976. We prioritise diversity, social justice, and advocating for marginalised voices. Our comprehensive services include early education for children, youth programs, family support services, aged care support, housing initiatives, community development, outreach, and volunteer programs.

About the role

Northside now has an opportunity for an experienced Case Manager to join their team on a Full-time, Fixed Term (12 months) basis. 

The Case Manager will work as part of a multidisciplinary team, collaborating with staff from both Aged Care and Case Management programs. Their main duties will involve active case management, client engagement, outreach support, facilitation of group programs, coordination of services, and fostering community linkages.

For the copy of position description with full list of key responsibilities and duties, please visit the ‘Job Vacancies’ page of our website ‘’

About You

To be considered for this position you will need to meet the following criteria (but not limited to):

  • Relevant Bachelor degree (or equivalent) with relevant experience (at least 2 years) in Case Management, Community Services or a similar field.
  • Proven experience in managing complex and diverse caseloads, encompassing comprehensive assessment, planning, provision, and evaluation of services for various groups including children and young people, the elderly, individuals with dementia, their carers and those from culturally and linguistically diverse backgrounds.
  • Evidence of experience working with individuals confronting challenges such as housing insecurity, family or domestic violence, mental health issues, and other complex matters.

About the Benefits

This is a unique opportunity to bring your qualifications and experience to a professional and ethical organisation working across the Canberra region.

Northside is offering:

  • An attractive salary of $104,184 – $108,900 per annum (including super).
  • Not-for-Profit Organisation Salary Packaging benefits, reducing tax and increasing take-home pay.
  • Generous leave provisions including Personal/Carer (13 days), Paid Holiday Shutdown (3 days), Paid Parental leave, study leave (5 days), and more.
  • Annual pay point progressions within the pay level.
  • Professional development and learning opportunities.
  • Supportive and collaborative team environment with a focus on professionalism.
  • Career progression opportunities across our organisation.

Employment with Northside

Northside Community Service is a child-safe organisation. The recruitment process will include questions related to previous workplace performance and understanding of child safety requirements, including Mandatory Reporting requirements and Northside’s obligations under the ACT’s Reportable Conduct Scheme. Successful candidates will be required to undergo screening (Working with Vulnerable People Card and National Police Check) to ensure their suitability to work in child-safe environments.

Northside takes a strong approach to the safety of our team, and those we work with. During the recruitment process, you will be informed about Northside’s approach to safety and asked about your own understanding of managing risk and safety. Successful candidates will be given a thorough induction that will include information and guidance on Northside’s approaches to safety.

Northside Community Service is an Equal Opportunity Employer. Inclusion, Diversity and Equal Opportunity lies at the heart of Northside. We strive to hire great people with a wide variety of skills, experience and backgrounds. This includes Aboriginal and Torres Strait Islander people, people identifying as LGBTIQ+, people with a disability, and other diversity groups.

How to Apply

Please click the Apply button and submit the following:

• A two page (maximum) statement outlining your suitability for the position
• A current curriculum vitae (CV)

Confidential enquiries may be made by contacting Human Resources (02 6171 8000) or emailing [email protected]

Applications close at 11:30pm (AEST) on Sunday 10 September 2023.



Northside Community Service

Job Salary

Full time