Case Manager Novacare Community Services Ltd



  • Love Working in the community.  
  • Work in a supportive, caring and values-based culture.
  • Competitive salary + Not-for-profit tax-free benefits
  • Modern office with onsite parking
  • Locals helping Locals.

Due to continued growth, we are currently on the lookout for a driven and energetic Case Manager to join our Newcastle team!

Benefits -Work with a

Supportive, Fun and positive team environment 

Support from an in house Clinical and Allied Health teams

Salary packaging benefits, entitles you to up to $15,900 tax free as we are a Not for Profit

Competitive remuneration and conditions.

Flexible working arrangements – Including Working from home options after successful probation period, also including a roster day per month 

Access to in-house and online training programs 

About You – What you need to succeed 

  • Previous aged care case management experience especially Home-Care Packages
  • Demonstrated knowledge of the Aged Care funding model and experience ensuring all reporting and administrative matters
  • A minimum Certificate IV in Aged Care or equivalent – other health professionals including RN’s and Allied Health professionals are encouraged to apply. 
  • Strong service coordination, organisation skills and experience in Complex Case Management and supporting families in crisis, would be highly desirable
  • Experience in a result driven environment.
  • A passion for exceptional customer service, negotiation and influencing skills
  • Demonstrated ability to balance conflicting priorities and ability to connect with multiple stakeholders 
  • Confidence and proficiency using a customer database or online CRM tool.
  • Current NSW driver’s license and willingness to drive for work purposes 
  • Own reliable vehicle with comprehensive insurance. 
  • A current Influenza and COVID-19 Vaccinations

About the Role 

What you will be doing 

Providing consistently high-quality services that are customer focused and exceed expectations to ensure that NovaCare customers are satisfied

Developing and maintaining good relationships with relevant staff to ensure optimum outcomes for consumers.

Identify opportunities for innovation and take personal responsibility for continuous improvement and quality of own work. 

Maintain your own professional development in line with the requirements of the role in accordance with current standards. 

Ensure compliance and fulfilling the requirements of Aged Care Quality Standards.

The NovaCare Difference 

NovaCare is a Hunter based, not for profit organisation that has been recognised as a leader in excellence in aged and community services in NSW. We are focused on the whole of life approach for home, health and happiness, and to staying connected with your community. Locals helping locals.

How to apply … 

If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you! Simply complete the online application process by clicking the Apply Now button and we’ll be in touch. For a confidential discussion about the role, contact Kathy Lewis on 1300 363 654 APPLY NOW!! 


We are an Equal Opportunity Employer, proudly welcoming people living with a disability, people from diverse cultural and linguistic backgrounds, from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. Employer questions 





Novacare Community Services Ltd

Job Salary

Full time