Case Manager (Redress, Find and Connect, Forced Adoption programs) Relationships Australia


Case Manager (Redress, Find & Connect, Forced Adoptions)

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.  With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference.

The Case Manager is responsible for supporting people to apply for the National Redress Scheme, access records through the Find and Connect program, and access support through the Forced Adoptions program. The case manager provides client focused and trauma informed support to coordinate access to services.

Your new role

  • Part time, Fixed term up to June 2024
  • Located in Deakin, ACT
  • Annual salary between $82,036.26 to $89,508.19

 Under the general direction of the Practice Manager, the Case Manager position is responsible for:

  • Providing clear and accurate information about the National Redress Scheme, Find and Connect and Forced Adoption programs to clients wishing to access support.
  • Working collaboratively with the RACR Therapeutics Team and external stakeholders to access counselling, legal and other support, and to ensure clients are provided with up-to-date information of referral options.
  • Engaging with clients to hear their experience of the abuse; providing sensitive documentation to clients about their childhood experiences, and documenting clients’ experiences as appropriate. .
  • Conducting risk assessments, developing safety plans, and providing crisis intervention as necessary.
  • Consistent with trauma-informed principles, maintaining contact with clients who are unsure of how they would like to proceed with support through the programs.

What you’ll need to succeed

  1. Minimum certificate IV in Community Services or a related field (or actively working towards formal qualification).
  2. Demonstrated skills and experience in providing case management and an in-depth understanding of the lifelong impact of child sexual violence.
  3. Demonstrated knowledge of theoretical frameworks for providing client-centered and strengths-based intervention that is trauma-informed, and crisis intervention.
  4. Demonstrated experience working with diverse cultural communities and knowledge of issues facing Aboriginal and Torres Strait Islander peoples, people with a disability, culturally and linguistically diverse individuals and communities, and LGBTQIA+ communities.

 For a full list of selection criteria, please refer to the position description found via

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If you are interested in the role, please submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion). Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply” button on our website.

Position description with selection criteria is available at  For further information about the position or application process, please contact Human Resources at (02) 6923 9100 or by email [email protected].  

Closing date for applications: Midnight on 29 August 2023



Relationships Australia

Job Salary

Part time