Case Manager, Toora Women Domestic Violence and Homelessness Service Toora Women Inc


Case Coordinator, Toora Domestic Violence and Homelessness Service (TDVHS)

Full-time Monday to Friday, 76 hours per fortnight.

ACT Community Sector MEA Level 5/6 – $88,760 to $101,250 per annum, plus super and salary packaging.



Toora Women Inc. supports women with complex issues who have experienced past or present trauma, such as: 

  • domestic, family and sexual violence 
  • mental health issues 
  • drug or alcohol dependency 
  • homelessness or needing support to stay out of the homelessness system  
  • time in ACT Corrections. 

Our current domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as, crisis, transitional and head tenancy accommodation, day programs, counselling and outreach support. This allows Toora to provide wrap-around trauma-informed care within an integrated service system. We deliver these complex services within a human rights and gendered framework. 



The Case Coordinator provides direct service delivery and ensures quality outcomes to women, with or without children, who are homeless or are at risk of homelessness. This includes the provision of safe and secure crisis and transitional accommodation and outreach support, and comprehensive case management to address key areas of the client’s health and other needs. The Case Coordinator will assist clients to develop critical analysis of their circumstances and to achieve change in their interpersonal environment and broad social conditions. 



  •  Provide crisis, transitional and outreach support to women who are accessing TDVHS within a case management framework, including developing case management plans. 
  • Plan, coordinate and facilitate women’s groups and projects, including budgeting and allocation of resources, as directed.  
  • Demonstrated capacity to work with challenging behaviours and crisis situations. 
  • Be committed to providing quality programs and excellent services and support that represent leadership and innovation. 
  • Well-developed communication skills with an ability to adapt communication to suit diverse stakeholders 
  • Able to build strong relationships and work cooperatively, identifying and overcoming barriers to collaboration. 
  • Ability to stay calm under pressure and manage own emotions even in difficult situations. 
  • Resilient and adaptable, able to respond to challenges in a positive manner and be flexible to change. 
  • Computer skills in Microsoft Office. 



  • Experience with working with homeless women with high and complex needs, particularly with alcohol and drug dependencies, mental health concerns, sexual assault, domestic violence, incarceration, and women from diverse backgrounds. 
  • Bachelor level qualification in relevant fields Social Work, Social Science, Health or Psychology and minimum 3 years sector experience; OR 
  • Diploma in relevant field (eg. Community Services, AOD or Mental Health) and minimum 5 years sector experience. 
  • Possess a valid ACT Working with Vulnerable People registration and a satisfactory National Police Check. 
  • Possess a current driver’s license and be willing to drive. 

 A full position description is attached to this ad. 



For additional information please contact the Toora TDVHS Manager, Annabelle Jeffries via email at [email protected] using the subject line: Case Coordinator – TDVHS. 



Please send a copy of your resume and cover letter outlining your suitability for the role to Toora People and Culture via email at [email protected] by 5pm Monday 3rd July 2023.

Women only applicants please as per section s 34(1) of the Discrimination Act 1991. Aboriginal, Torres Strait Islander, and CALD women are encouraged to apply.