Case Manager – Youth Programs Relationships Australia


Case Manager – Youth Programs

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.  With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference.

The Case Manager – Youth Programs facilitates a range of support services for young people, providing case management and psychosocial education to young people aged 12 – 25 years with a lived experience of family, domestic, or sexual violence (FDSV). The role also involves facilitating group programs in community settings and contributing to the development of group program content.

Your new role

  • Part-time or full-time, Fixed term up to June 2025
  • Located in Wagga Wagga, NSW
  • Annual salary between $93,860.70 to $98,860.29

Under the general direction of the Practice Manager – Therapeutics, the Case Manager position is responsible for:

  • Provide screening and assessment of clients and their needs to ensure the safety of children, young people, adults and RACR staff.
  • Maintain continuous engagement with relevant service providers to provide accurate information and internal and external referral for children and young people with a lived experience of FDSV.
  • Provide case coordination/case management and liaise with other service providers where required including counselling access and support, restorative interventions, and practical support.
  • Participate in Youth Action Meetings and follow up on agreed outcomes to establish safety plans for young people identified as at risk.
  • Work with the Youth Programs coordinator to develop group program content.
  • Facilitate group sessions that engage young people in psychosocial education, and provide support to young people with a lived experience of FDSV.


What you’ll need to succeed

  1. Tertiary qualification in the field of Social Work, Social Science, Psychology, Counselling or related area and current registration with at least one of the following professional associations: Australian Psychological Society (APS), the Australian Association for Social Workers (AASW), Psychotherapy and Counselling Federation of Australia (PACFA) and Australian Counselling Association (ACA).
  2. Demonstrated skills and experience in providing case management and an in-depth understanding of the impact of family, domestic and sexual violence on children and young people.
  3. Demonstrated knowledge of theoretical frameworks for providing client centred and strengths-based intervention that is trauma-informed, and crisis intervention.
  4. Demonstrated skills and experience in developing and delivering psycho-educational and/or therapeutic groups.
  5. Knowledge and understanding of the National Principles for Child Safe Organisations and demonstrated ability to integrate principles into own learning and work practices.


For a full list of selection criteria, please refer to the position description found via

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If you are interested in the role, please submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion). Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply” button on our website.

Position description with selection criteria is available at  For further information about the position or application process, please contact Human Resources at (02) 6923 9100 or by email [email protected].  

Closing date for applications: Midnight on 10 September 2023



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